Keluhan sebagai bentuk partisipasi
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To get scces to good quality public service is the right of every citizen.Unfortunately, the quality of public service in Indonesia is still for below the expectation of the people . |
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| Majalah/Jurnal : | JKAP: Jurnal Kebijakan dan Administrasi Publik, 12 (1) Mei. 2008: 21-40 |
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