Rancangan perbaikan kualitas layanan pendidikan dengan menerapkan model quality function deployment (QFD)
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| This research was aimed to identify the characteristics of higher education service quality wanted by the students as the service users,to determine gaps between perceived quality and service quality at Airlangga University Surabaya.... |
| No. Panggil : | JUEKBIE |
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| Majalah/Jurnal : | Jurnal Ekonomi & Bisnis EKOBIS 9 (2) Jul 2008 : 125-135 |
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| No. Panggil | No. Barkod | Ketersediaan |
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| JUEKBIE | TERSEDIA |
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