Abstract
Tesis ini membahas bagaimana Undang - Undang Perlindungan Konsumen No.8 Tahun 1999 (UUPK) yang mengandung prinsip warranty (Express Warranty dan Implied Warranty) meskipun tidak sepcnuhnya menganut prinsip strict liability dapat memberikan perlindungan kepada konsmnen khususnya konsumen sektor produk jasa dan bagaimana peranan Badan Penyelesaian Sengketa Konsumen (BPSK) dalam menyelesaikan sengketa konsumen khususnya sektor produk jasa. Penelitian ini adalah penelitian hukum norrnatif dengan menggunakan metode yuridis normatif/ data sekunder.
Hasil penelitian menyarankan agar UUPK diamandemen agar memuat prinsip strictly liability, diperjelas perihal perlindungan konsumen produk jasa dan memberikan kewenangan yang tegas kepada BPSK sebagai lembaga yang berwenang menyelesaikan sengketa konsumen.
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The focus of this study is how the Act of Consumer Protection No.8 Year 1999 which is adopting principle of warranty (express warranty and implied warranty) though it is not hilly adopting strict liability principle, but able to give protection to consumer particular consumer of service sector and how the role of the Consumer Dispute Settlement Committee (BPSK) in solving consumer dispute particular for consumer of product service sector. This research is normative law research which using normative juridical method/ secondary data.
The researcher suggests that Law of Consumer Protection should be revised/ amendment to adopt strict liability principle, and elaborated consumer protection for product service distinctly and firmly giving competence to BPSK as the institution that authoritative to settle consumer dispute.
