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UI - Tesis Open :: Kembali

Analisis implementasi performance management berbasis balanced scorcared studi kasius di bank X

Cut Saskia Rachman; Ancella Anitawati Hermawan, supervisor; Chaerul D. Djakman, examiner; Gede Harja Wasistha, examiner ([Publisher not identified] , 2010)

 Abstrak

ABSTRAK
Penelitian dalam studi kasus ini bertujuan ingin menguji pengaruh implementasi performance management dengan basis balanced scorecard pada performance appraisal karyawan cabang Bank X. Dalam studi kasus ini ditelaah rancangan desain key performance indicator pada performance appraisal, kinerja key performance indicator pada financial perspective sebelum dan sesudah implementasi, pemahaman karyawan mengenai proses penilaian kinerja dan bagaimana korelasi antara pemahaman karyawan dengan nilai performance appraisal secara keseluruhan. Pengujian pemahaman diperoleh dari penyebaran kuesioner kepada karyawan cabang Bank X yang bertugas langsung menghadapi nasabah di kantor pelayanan. Hasil temuan penelitian ini menunjukkan bahwa rancangan performance appraisal Bank X masih perlu perbaikan, kinerja financial perspective yang diukur dalam performance appraisal tidak berdampak kepada pertumbuhan finansial seperti yang diharapkan, pemahaman proses penilaian kinerja pada umumnya baik dan terbukti ada korelasi antara pemahaman karyawan dengan hasil performance appraisal secara keseluruhan.

ABSTRACT
This study examines the impacts on implementation of performance management based on balanced scorecard for Bank X branch personnel?s performance appraisal. Focus of this study is to examine design of key performance indicators implemented to employee?s performance appraisal, impact of financial perspective implementation on growth of financial position, understandings of performance appraisal process and correlation between understanding of the performance appraisal process and its performance appraisal score as a whole. Testing on the understanding of the performance appraisal process were done through questionnaires sent to Bank X branch personnel who directly serves customer. Finding result of this study shows that design of key performance indicator implemented to Bank X personnel?s performance appraisal need some improvements, personnel understandings of the performance appraisal process are sufficient and it was proven that there are correlations between understandings of the process and performance appraisal?s score.

 Metadata

No. Panggil : T27767
Entri utama-Nama orang :
Entri tambahan-Nama orang :
Entri tambahan-Nama badan :
Subjek :
Penerbitan : [Place of publication not identified]: [Publisher not identified], 2010
Program Studi :
Bahasa : ind
Sumber Pengatalogan : LibUI ind rda
Tipe Konten : text
Tipe Media : unmediated ; computer
Tipe Carrier : volume ; online resource
Deskripsi Fisik : xiv, 58 pages : illustration ; 29 cm + Appendix
Naskah Ringkas :
Lembaga Pemilik : Universitas Indonesia
Lokasi : Perpustakaan UI, Lantai 3
  • Ketersediaan
  • Ulasan
No. Panggil No. Barkod Ketersediaan
T27767 15-19-369160068 TERSEDIA
Ulasan:
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