Perhitungan dan Analisa Biaya Kualitas pada Rumah Sakit X

(Jurnal Teknologi, 21 (4) Desember 2007 : 324-331, 2001)

in a competitive environment every company must capable to deliver quality product and service to

customer. Total Quality Management (TQM) should be a solution since it is a management .system that

has orientation to customer satisfaction. TQM implementation needs a significant cost known as Cost of

Quality. This cost is needed to conduct a series of action plan to improve quality of product and service.

This research objectives is to calculate cost of quality in hospital which may different with the calculation

of cost of quality in manufacturing industry The calculation of cost of quality in hospital with regard to

quality improvement program. Measurement of hospital quality service given by a hospital is 0

qualitative measurement that can be subjective. TQM implementation in hospital needs not only technical

approach but also human approach. It has a effect to quality cost since there are hidden Cost that can be

calculated earlier. By measuring and analysis of cost of quality in hospital, important variables to

improve product and service quality can be found This research found that there is a relationship

between cost of prevention and cost of internal failure in hospital "X".

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JUTE-21-4-Des2007-324.pdf :: Unduh

No. Panggil :	JUTE-21-4-Des2007-324






Subjek :	Hospital--Continous improvement--Cost of quality--Total quality management
Penerbitan :	[Place of publication not identified]: Jurnal Teknologi, 21 (4) Desember 2007 : 324-331, 2001

No. Panggil	No. Barkod	Ketersediaan
JUTE-21-4-Des2007-324		TERSEDIA

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