Evaluasi manajemen kualitas divisi internal audit : studi kasus Bank X = Evaluation of quality management in internal audit division : case study of Bank X
Timotius Sutto Halim;
Tobing, Robert Porhas, supervisor; Wondabio, Ludovicus Sensi, examiner; Sukrisno Agoes, examiner
([Publisher not identified]
, 2013)
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ABSTRAK Tesis ini membahas apakah Divisi Internal Audit Bank X telah memenuhi sistem manajemen mutu yang sesuai dengan standar ISO 9001:2008 serta kelebihan dan kelemahan dalam menerapkan Sistem Manajemen Mutu ISO 9001:2008. Penelitian ini adalah penelitian kualitatif dengan menggunakan metode Descriptive Comparative. Hasil penelitian menyimpulkan bahwa sejak tahun2008-2012 Divisi Internal Audit Bank X telah memperoleh Sertifikat ISO9001:2008 untuk Internal Audit Services (General, Syariah and IT Audits), tetapitidak terjadi peningkatan kualitas yang berarti atas jasa yang diberikan oleh DivisiInternal Audit Bank X. ABSTRACT This thesis will discuss regarding what the Internal Audit Division of Bank X has fulfill the quality management system requirements with the standard of ISO9001:2008 along with the strength and weaknesses in implementing the qualitymanagement system of ISO 9001:2008. This observation is a qualitative study applying the descriptive comparative method. The research concludes since the year 2008-2012 the Internal Audit Division of Bank X has received a Certificate ISO 9001:2008 for Internal Audit Services (General, Syariah and IT Audits), but has not continuous improvement the quality of services that was given by Internal Audit Division of Bank X. |
 T34682-Timotius Sutto Halim.pdf :: Unduh
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| No. Panggil : | T34682 |
| Entri utama-Nama orang : | |
| Entri tambahan-Nama orang : | |
| Entri tambahan-Nama badan : | |
| Subjek : | |
| Penerbitan : | [Place of publication not identified]: [Publisher not identified], 2013 |
| Program Studi : |
| Bahasa : | ind |
| Sumber Pengatalogan : | LibUI ind rda |
| Tipe Konten : | text |
| Tipe Media : | unmediated ; computer |
| Tipe Carrier : | volume ; online resource |
| Deskripsi Fisik : | xii, 104 pages : illustration ; 28 cm + appendix |
| Naskah Ringkas : | |
| Lembaga Pemilik : | Universitas Indonesia |
| Lokasi : | Perpustakaan UI, Lantai 3 |
| No. Panggil | No. Barkod | Ketersediaan |
|---|---|---|
| T34682 | 15-19-277660852 | TERSEDIA |
| Ulasan: |
| Tidak ada ulasan pada koleksi ini: 20345050 |
