Full Description
| Cataloguing Source | LibUI ind rda |
| Content Type | text (rdacontent) |
| Media Type | unmediated (rdamedia) ; computer (rdamedia) |
| Carrier Type | volume (rdacarrier) ; online resource (rdacarrier) |
| Physical Description | xii, 104 pages : illustration ; 28 cm + appendix |
| Concise Text | |
| Holding Institution | Universitas Indonesia |
| Location | Perpustakaan UI, Lantai 3 |
- Availability
- Digital Files: 1
- Review
- Cover
- Abstract
| Call Number | Barcode Number | Availability |
|---|---|---|
| T34682 | 15-19-277660852 | TERSEDIA |
| No review available for this collection: 20345050 |
Abstract
ABSTRAK
Tesis ini membahas apakah Divisi Internal Audit Bank X telah memenuhi sistem manajemen mutu yang sesuai dengan standar ISO 9001:2008 serta kelebihan dan kelemahan dalam menerapkan Sistem Manajemen Mutu ISO 9001:2008. Penelitian ini adalah penelitian kualitatif dengan menggunakan metode Descriptive Comparative. Hasil penelitian menyimpulkan bahwa sejak tahun 2008-2012 Divisi Internal Audit Bank X telah memperoleh Sertifikat ISO 9001:2008 untuk Internal Audit Services (General, Syariah and IT Audits), tetapi tidak terjadi peningkatan kualitas yang berarti atas jasa yang diberikan oleh Divisi Internal Audit Bank X.
ABSTRACT
This thesis will discuss regarding what the Internal Audit Division of Bank X has fulfill the quality management system requirements with the standard of ISO 9001:2008 along with the strength and weaknesses in implementing the quality management system of ISO 9001:2008. This observation is a qualitative study applying the descriptive comparative method. The research concludes since the year 2008-2012 the Internal Audit Division of Bank X has received a Certificate ISO 9001:2008 for Internal Audit Services (General, Syariah and IT Audits), but has not continuous improvement the quality of services that was given by Internal Audit Division of Bank X.
Tesis ini membahas apakah Divisi Internal Audit Bank X telah memenuhi sistem manajemen mutu yang sesuai dengan standar ISO 9001:2008 serta kelebihan dan kelemahan dalam menerapkan Sistem Manajemen Mutu ISO 9001:2008. Penelitian ini adalah penelitian kualitatif dengan menggunakan metode Descriptive Comparative. Hasil penelitian menyimpulkan bahwa sejak tahun 2008-2012 Divisi Internal Audit Bank X telah memperoleh Sertifikat ISO 9001:2008 untuk Internal Audit Services (General, Syariah and IT Audits), tetapi tidak terjadi peningkatan kualitas yang berarti atas jasa yang diberikan oleh Divisi Internal Audit Bank X.
ABSTRACT
This thesis will discuss regarding what the Internal Audit Division of Bank X has fulfill the quality management system requirements with the standard of ISO 9001:2008 along with the strength and weaknesses in implementing the quality management system of ISO 9001:2008. This observation is a qualitative study applying the descriptive comparative method. The research concludes since the year 2008-2012 the Internal Audit Division of Bank X has received a Certificate ISO 9001:2008 for Internal Audit Services (General, Syariah and IT Audits), but has not continuous improvement the quality of services that was given by Internal Audit Division of Bank X.