Abstract
Supervisi Kepala Ruang terhadap perawat pelaksana penting dalam meningkatkan
kualitas asuhan keperawatan yang mereka berikan, sehingga dapat meningkatkan
kepuasan pasien. Tujuan penelitian ini mengidentifikasi hubungan antara persepsi
perawat terhadap penerapan supervisi kepala ruang dan kepuasan pasien atas
pelayanan asuhan keperawatan yang diberikan perawat pelaksana. Desain
penelitian menggunakan deskriptif korelatif dengan menggunakan pendekatan
Cross Sectional. Teknik sampling dengan Purposive Sampling terhadap 94 pasien
dan 94 perawat. Analisis statistik menggunakan Chi Square. Penelitian
mendapatkan hasil bahwa supervisi berhubungan dengan kepuasan pasien
(p=0,002;?=0,005;OR=4,762, CI=95%), sedangkan karakteristik pasien tidak
berhubungan. Penelitian ini merekomendasikan untuk memperbaiki proses
supervisi dan perbaikan asuhan keperawatan oleh perawat pelaksana terutama
komunikasi, kecepatan tanggap, kepedulian dan pengetahuannya untuk menjawab
pertanyaan pasien demi kepuasan pasien.
......Head nurse?s supervision is important to enhance the quality of nursing care they
provide, thereby increasing patients? satisfaction. This study aimed to identify the
relationship between the implementation of head nurse?s supervision perceived by
nurse staff and patients? satisfaction with nursing care. This study used descriptive
correlative design and cross-sectional approach. Purposive sampling technique
was utilized to involve 94 patients and 94 nurse staff. The patients and nurses
were given validated questionnaires to obtain data about satisfaction and
supervision implementation respectively. Statistical analysis using Chi Square
identified that supervision was associated with patients? satisfaction (p = 0.002; ?
= 0.005; OR = 4.762, CI = 95%), while patients? characteristics has no
contribution to patients? satisfaction.The study recommends to improve
supervision by head nurse and quality of nursing care. In order to enhance
patients? satisfaction, aspects should be developed are communication,
responsiveness, concern and knowledge to answer patients' questions
