Mediation for managers : resolving conflict and rebuilding relationships at work / John Crawley & Katherine Graham.
Crawley, John;
(Nicholas Brealy, 2007)
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| PART I: UNDERSTANDING MEDIATION: The potential of mediation -- The cost and value of conflict -- The mediation approach -- PART II: MEDIATION IN ACTION: A map of the process -- Working with the parties separately -- A joint mediation session -- Moving on -- Mediating a high-conflict situation -- Using mediation for group disputes -- PART III: DAY-TO-DAY MEDIATION SKILLS: Maintaining dialogue under pressure -- Responding constructively to the "isms" -- Investigating sensitive issues -- Getting mediation into your organizatio |
| No. Panggil : | 658.4 CRA m |
| Entri utama-Nama orang : | |
| Subjek : | |
| Penerbitan : | London: Nicholas Brealy, 2007 |
| Sumber Pengatalogan: | |
| ISBN: | [857883152] |
| Tipe Konten: | |
| Tipe Media: | |
| Tipe Carrier: | |
| Edisi: | [1 st ed.] |
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| Deskripsi Fisik: | xi, 227 p. ; 24 cm. |
| Lembaga Pemilik: | Universitas Indonesia |
| Lokasi: | Perpustakaan UI, Lantai 2 |
| No. Panggil | No. Barkod | Ketersediaan |
|---|---|---|
| 658.4 CRA m | 01-10-08004779 | TERSEDIA |
| Ulasan: |
| Tidak ada ulasan pada koleksi ini: 20356803 |
