Efek mediasi dari affective delivery karyawan pada kepuasan kerja karyawan : peran dari emotional labor dan expression of naturally felt emotion studi pada industri fesyen ritel di Indonesia = The mediating effect of employee s affective delivery on employee's job satisfaction : the role of emotional labor and expression of naturally felt emotion a study in Indonesia fashion retail industry / Budi Anitarini
Budi Anitarini;
Bambang Wiharto, supervisor; Adi Zakaria Affif, examiner; Rizal Edy Halim
(Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2014)
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ABSTRAK Karyawan seringkali melakukan emotional labor saat berinteraksi dengan pelanggan.Penelitian ini bertujuan untuk meneliti hubungan antara emotional labor dengankepuasan karyawan dimana positive affective delivery berperan sebagai mediasinyadan extraversion berperan sebagai salah satu moderator dalam emotional labor. Hasildari penelitian ini menunjukkan tidak adanya hubungan antara surface acting dandeep acting pada kepuasan karyawan dan positive affective delivery. Namunpenemuan menunjukkan bahwa terdapat hubungan positif antara expression ofnaturally felt emotions terhadap kepuasan karyawan dan positive affective delivery.Penelitian ini juga merupakan penelitian pertama yang menemukan hubungan positifantara positive affective delivery dengan kepuasan karyawan. ABSTRACT Service employees frequently engage in emotional labor while interacting withcustomers. This current research aims to examine the relationship between emotionallabor with employee job satisfaction with positive affective delivery as the mediationand extraversion serves as one of the moderator in emotional labor. The results showinsignificant relationship between surface acting and deep acting with employee jobsatisfaction and positive affective delivery. However, the result shows positiverelationship between expression of naturally felt emotions with employee jobsatisfaction and positive affective delivery. Moreover, this research is the first tofound positive relationship between positive affective delivery with employee jobsatisfaction. |
 T38644-Budi Anitarini.pdf :: Unduh
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| No. Panggil : | T38644 |
| Entri utama-Nama orang : | |
| Entri tambahan-Nama orang : | |
| Entri tambahan-Nama badan : | |
| Subjek : | |
| Penerbitan : | Depok: Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2014 |
| Program Studi : |
| Bahasa : | eng |
| Sumber Pengatalogan : | LibUI ind rda |
| Tipe Konten : | text |
| Tipe Media : | unmediated ; computer |
| Tipe Carrier : | volume ; online resource |
| Deskripsi Fisik : | xiii, 119 pages : illustration ; 28 cm + appendix |
| Naskah Ringkas : | |
| Lembaga Pemilik : | Universitas Indonesia |
| Lokasi : | Perpustakaan UI, lantai 3 |
| No. Panggil | No. Barkod | Ketersediaan |
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| T38644 | 15-23-77580545 | TERSEDIA |
| Ulasan: |
| Tidak ada ulasan pada koleksi ini: 20365259 |
