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Analisis efektivitas pelayanan publik (Studi kasus pada Dinas Tata Ruang Provinsi DKI Jakarta) = Analysis on the effectiveness of public services (A case study in spatial planning office DKI Jakarta)

Irmanza Sari Alam; Dwi Martani, supervisor; Aria Farah Mita, examiner; Sonya Oktaviana, examiner ([Publisher not identified] , 2014)

 Abstrak

ABSTRAK
Rendahnya kualitas pelayanan publik di DKI Jakarta adalah dampak dari lemahnya efektivitas organisasi pelayanan publik. Salah satu bentuk pelayanan publik adalah dengan penerbitan Ketetapan Rencana Kota (KRK). Penelitian ini menganalisis efektivitas pelayanan publik ditinjau dari mekanisme pelayanan, sistem pengendalian, internal control, pengukuran kinerja dan efisiensi anggaran. Penelitian ini menggunakan pendekatan kualitatif. Hasil penelitian menunjukkan pelayanan di Dinas Tata Ruang belum efektif ditandai dengan prosedur dan mekanisme pelayanan yang rumit, sistem pengendalian organisasi lemah serta efisiensi anggaran belum optimal. Faktor penyebabnya antara lain sumber daya manusia terbatas, belum diterapkannya e-goverment system, serta sistem pengukuran kepuasan pemohon dan pengelolaan pengaduan tidak efektif.

ABSTRACT
The low quality of public services in DKI Jakarta is the impact of the weakeffectiveness of public service organizations One form of public service is bypublishing the Ketetapan Rencana Kota KRK This study analyzes theeffectiveness of the public service in terms of the mechanism of services controlsystems internal control performance measurement and budget efficiency Thisstudy used a qualitative approach The research showed that the servicesperformed in the Spatial Planning Office is still ineffective characterized with thecomplicated procedures and mechanisms in the service weak organization controlsystem as well as the efficiency of budget has not been optimal Factors causingthis include the limited human resources lack of implementation of e governmentsystems as well as ineffective applicant satisfaction measurement and complaintsmanagement systems The low quality of public services in DKI Jakarta is the impact of the weak effectiveness of public service organizations. One form of public service is by publishing the Ketetapan Rencana Kota (KRK). This study analyzes the effectiveness of the public service in terms of the mechanism of services, control systems, internal control, performance measurement and budget efficiency. This study used a qualitative approach. The research showed that the services performed in the Spatial Planning Office is still ineffective characterized with the complicated procedures and mechanisms in the service, weak organization control system, as well as the efficiency of budget has not been optimal. Factors causing this include the limited human resources, lack of implementation of e-government systems as well as ineffective applicant satisfaction measurement and complaints management systems.

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 Metadata

No. Panggil : S53951
Entri utama-Nama orang :
Entri tambahan-Nama orang :
Entri tambahan-Nama badan :
Subjek :
Penerbitan : [Place of publication not identified]: [Publisher not identified], 2014
Program Studi :
Bahasa : ind
Sumber Pengatalogan : LibUI ind rda
Tipe Konten : text
Tipe Media : unmediated ; computer
Tipe Carrier : volume ; online resource
Deskripsi Fisik : xv, 82 pages : illustration ; 28 cm + appendix
Naskah Ringkas :
Lembaga Pemilik : Universitas Indonesia
Lokasi : Perpustakaan UI, Lantai 3
  • Ketersediaan
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No. Panggil No. Barkod Ketersediaan
S53951 14-18-810662926 TERSEDIA
Ulasan:
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