Keterlibatan konsumen meningkatkan kepuasan konsumen = Customer involvement increases customer satisfaction?
S. Olvah Alhamid;
Uitert, J. H. van, supervisor
([Publisher not identified]
, 2013)
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[ABSTRAK Skripsi ini membahas tentang Inovasi Terbuka dalam pelayanan kesehatan, yaituketerlibatan pihak ketiga (konsumen) dalam proses inovasi dengan menggunakanmedia sosial untuk membantu tingkatan kepuasan pelanggan. Penelitian inimenggunakan metode kualitatif deskriptif dengan membangun framework pada hasilpenemuan. Hasil penelitian ini menunjukan bahwa penggunaan media sosialmeningkatan kepuasan pelanggan dalam pelayanan kesehatan khususnya dalam halpenanganan penyakit kronis. ABSTRACT This research discusses about how Open Innovation in healthcare system, which isthe involvement of third party (consumer) in innovation process contributes tocustomer?s satisfaction level through the use of social media. This research usesqualitative descriptive method by developing a framework for the findings. The resultof this research proves that the use of Open Innovation in healthcare system by usingsocial media increases customer?s satisfaction, especially customers with chronicdiseases.;This research discusses about how Open Innovation in healthcare system, which isthe involvement of third party (consumer) in innovation process contributes tocustomer?s satisfaction level through the use of social media. This research usesqualitative descriptive method by developing a framework for the findings. The resultof this research proves that the use of Open Innovation in healthcare system by usingsocial media increases customer?s satisfaction, especially customers with chronicdiseases., This research discusses about how Open Innovation in healthcare system, which isthe involvement of third party (consumer) in innovation process contributes tocustomer’s satisfaction level through the use of social media. This research usesqualitative descriptive method by developing a framework for the findings. The resultof this research proves that the use of Open Innovation in healthcare system by usingsocial media increases customer’s satisfaction, especially customers with chronicdiseases.] |
 S53046-S Olvah Alhamid.pdf :: Unduh
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| No. Panggil : | S53046 |
| Entri utama-Nama orang : | |
| Entri tambahan-Nama orang : | |
| Entri tambahan-Nama badan : | |
| Subjek : | |
| Penerbitan : | [Place of publication not identified]: [Publisher not identified], 2013 |
| Program Studi : |
| Bahasa : | ind |
| Sumber Pengatalogan : | LibUI ind rda |
| Tipe Konten : | text |
| Tipe Media : | unmediated ; computer |
| Tipe Carrier : | volume ; online resource |
| Deskripsi Fisik : | v, 29 pages : illustration ; 30 cm. + Appendix |
| Naskah Ringkas : | |
| Lembaga Pemilik : | Universitas Indonesia |
| Lokasi : | Perpustakaan UI, Lantai 3 |
| No. Panggil | No. Barkod | Ketersediaan |
|---|---|---|
| S53046 | 14-20-997497186 | TERSEDIA |
| Ulasan: |
| Tidak ada ulasan pada koleksi ini: 20370985 |
