Kualitas pelayanan kesehatan di puskesmas Kecamatan Cakung berdasarkan persepsi pasien = Health services quality at Cakung Subdistrict health center based on patient's perception
Dita Astrifianti;
Amy Yayuk Sri Rahayu, supervisor; Salomo, Roy Valiant, examiner; Lina Miftahul Jannah, examiner
([Publisher not identified]
, 2014)
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[ABSTRAKPenelitian ini memiliki tujuan untuk menganalisis kualitas pelayanan kesehatan di Puskesmas Kecamatan Cakung. Penelitian ini merupakan penelitian deskripstif dengan menggunakan pendekatan kuantitatif. Hasil dari setiap indikator diukur pada lima poin skala ordinal: sangat baik, baik, cukup, buruk dan sangat buruk. Sampel diambil berdasarkan teknik sampling non probabilitas, secara accidental. Berdasarkan hasil analisa data pada setiap indikator didapatkan hasil bahwa indikator input dinilai cukup, indikator poses dinilai buruk dan indikator output dinilai cukup. Sehingga didapatkan hasil akhir bahwa kualitas pelayanan kesehatan di Puskesmas Kecamatan Cakung adalah cukup. ABSTRACT, This research aims to analyse the quality of health services at CakungSubdistrict health center. This research is a descriptive research with quantitativeapproach. The outcome of every indicators was measured on five-point ordinalscales: Very Good, Good, Fair Enough, Bad and Very Bad. The sample was takenbased on non probability sampling technique, in an accidental manner. Based onthe analysis result on every indicators, the research result shows that inputindicator is fair enough, process indicator is bad and output indicator is fairenough. So the final result shows that the quality of health services at CakungSubdistrict health center is fair enough.] |
S55191-Dita Astrifianti.pdf :: Unduh
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No. Panggil : | S55191 |
Entri utama-Nama orang : | |
Entri tambahan-Nama orang : | |
Entri tambahan-Nama badan : | |
Subjek : | |
Penerbitan : | [Place of publication not identified]: [Publisher not identified], 2014 |
Program Studi : |
Bahasa : | ind |
Sumber Pengatalogan : | LibUI ind rda |
Tipe Konten : | text |
Tipe Media : | unmediated ; computer |
Tipe Carrier : | volume ; online resources |
Deskripsi Fisik : | xiii, 129 pages ; 30 cm + appendix |
Naskah Ringkas : | |
Lembaga Pemilik : | Universitas Indonesia |
Lokasi : | Perpustakaan UI, Lantai 3 |
No. Panggil | No. Barkod | Ketersediaan |
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S55191 | 14-18-665647133 | TERSEDIA |
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Tidak ada ulasan pada koleksi ini: 20385948 |