Analisis waktu tunggu penyelesaian administrasi pulang pasien rawat inap dengan jaminan perusahaan asuransi di RS Siloam Kebon Jeruk tahun 2014 = Analysis of waiting time settlement administration inpatient round with assurance company insurance in Siloam Hospital Kebun Jeruk 2014
Tobing, Doris Lumban;
Pujiyanto, supervisor; Suprijanto Rijadi, examiner; Puput Oktamianti, examiner; Yuli Prapancha Satar, examiner; Enny Ekasari, examiner
(Fakultas Kesehatan Masyarakat Universitas Indonesia, 2014)
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[ABSTRAK Berdasarkan UBA pasien di RS Siloam Kebon Jeruk didapat komentar mengenaipemulangan pasien yaitu waktu tunggu penyelesaian administrasi pulang pasienmasih cukup lama terutama menggunakan asuransi Dari uji petik didapatkanrata rata waktu tunggu yang menggunakan jaminan perusahaan asuransi 5 jam 45menit dan non jaminan 3 jam 4 menit Penelitian bertujuan mengetahui faktorfaktoryang mempengaruhi waktu tunggu pelayanan administrasi pulang pasienrawat inap dengan jaminan perusahaan asuransi di RS Siloam Kebon Jeruk Desain penelitian menggunakan kuantitatif dan kualitatif Data primer didapat dariwawancara dan observasi dan data sekunder didapat dari telaah dokumen danlaporan pasien pulang Dari hasil penelitian didapatkan faktor faktor yangmempengaruhi adalah pengisian resume medis jumlah sumber daya manusia kebijakan dan alur proses rumah sakit yang sudah ada perubahan dengan prosesyang dilaksanakan di lapangan Dapat disimpulkan dengan efisiensi waktu padatahap admin tahap farmasi dan tahap gudang satelit dapat memperpendek waktuproses di rumah sakit Efisiensi proses mempersingkat penyelesaian administrasipulang pasien rawat inap dengan jaminan perusahaan asuransi menjadi 2 jam Saran peneliti yaitu sosialisasi mengenai pentingnya peran dokter spesialis pengkajian ulan tenaga staf admin ruangan revisi kebijakan dan alur prosesadministrasi pulang pasien dengan jaminan perusahaan asuransi dan uraian tugasstaf yang berperan revisi MoU dengan pihak penjamin untuk masalah konfirmasi. ABSTRACT Based UBA hospital inpatients in Siloam Kebon Jeruk gained criticism andsuggestions regarding the discharge of patients namely the waiting time ofpatients still settling administrative home long enough especially the use ofinsurance From the test results obtained quotes the average waiting time ofpatients who use the guarantee is 5 hours 45 minutes and non warranty is 3 hours4 minutes The study aims to determine the factors that influence waiting timesadministrative services to inpatients home insurance in Siloam Kebon JerukHospital Design using both quantitative and qualitative research The primarydata obtained from interviews and observations and secondary data obtainedfrom the study of documents and reports patient 39 s home From the results the factors that affect the length of time patients wait forcompletion of home administration is charging inpatient medical resume theamount of human resources policies and workflow processes existing hospitalswith process changes implemented in the field It can be concluded in less time on admin stage stage pharmaceutical andsatellite warehouses stage can shorten the processing time in the hospital Theefficiency of the process beyond the administrative processes to shorten hospitalinpatients with insurance to 2 hours Suggestions researchers that thesocialization of medical importance to specialist resume review of workforce policy revisions and return patient administration process flow with insuranceand job descriptions of staff whose role revised MoU with an insurer to issue aconfirmation ;Based UBA hospital inpatients in Siloam Kebon Jeruk gained criticism andsuggestions regarding the discharge of patients namely the waiting time ofpatients still settling administrative home long enough especially the use ofinsurance From the test results obtained quotes the average waiting time ofpatients who use the guarantee is 5 hours 45 minutes and non warranty is 3 hours4 minutes The study aims to determine the factors that influence waiting timesadministrative services to inpatients home insurance in Siloam Kebon JerukHospital Design using both quantitative and qualitative research The primarydata obtained from interviews and observations and secondary data obtainedfrom the study of documents and reports patient 39 s home From the results the factors that affect the length of time patients wait forcompletion of home administration is charging inpatient medical resume theamount of human resources policies and workflow processes existing hospitalswith process changes implemented in the field It can be concluded in less time on admin stage stage pharmaceutical andsatellite warehouses stage can shorten the processing time in the hospital Theefficiency of the process beyond the administrative processes to shorten hospitalinpatients with insurance to 2 hours Suggestions researchers that thesocialization of medical importance to specialist resume review of workforce policy revisions and return patient administration process flow with insuranceand job descriptions of staff whose role revised MoU with an insurer to issue aconfirmation , Based UBA hospital inpatients in Siloam Kebon Jeruk gained criticism andsuggestions regarding the discharge of patients namely the waiting time ofpatients still settling administrative home long enough especially the use ofinsurance From the test results obtained quotes the average waiting time ofpatients who use the guarantee is 5 hours 45 minutes and non warranty is 3 hours4 minutes The study aims to determine the factors that influence waiting timesadministrative services to inpatients home insurance in Siloam Kebon JerukHospital Design using both quantitative and qualitative research The primarydata obtained from interviews and observations and secondary data obtainedfrom the study of documents and reports patient 39 s home From the results the factors that affect the length of time patients wait forcompletion of home administration is charging inpatient medical resume theamount of human resources policies and workflow processes existing hospitalswith process changes implemented in the field It can be concluded in less time on admin stage stage pharmaceutical andsatellite warehouses stage can shorten the processing time in the hospital Theefficiency of the process beyond the administrative processes to shorten hospitalinpatients with insurance to 2 hours Suggestions researchers that thesocialization of medical importance to specialist resume review of workforce policy revisions and return patient administration process flow with insuranceand job descriptions of staff whose role revised MoU with an insurer to issue aconfirmation ] |
 T41488-Doris Lumban Toning.pdf :: Unduh
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| No. Panggil : | T41488 |
| Entri utama-Nama orang : | |
| Entri tambahan-Nama orang : | |
| Entri tambahan-Nama badan : | |
| Subjek : | |
| Penerbitan : | Depok: Fakultas Kesehatan Masyarakat Universitas Indonesia, 2014 |
| Program Studi : |
| Bahasa : | ind |
| Sumber Pengatalogan : | LibUI ind rda |
| Tipe Konten : | text |
| Tipe Media : | unmediated ; computer |
| Tipe Carrier : | volume ; online resource |
| Deskripsi Fisik : | xv, 124 pages : illustration ; 28 cm + appendix |
| Naskah Ringkas : | |
| Lembaga Pemilik : | Universitas Indonesia |
| Lokasi : | Perpustakaan UI, lantai 3 |
| No. Panggil | No. Barkod | Ketersediaan |
|---|---|---|
| T41488 | 15-17-260313970 | TERSEDIA |
| Ulasan: |
| Tidak ada ulasan pada koleksi ini: 20389679 |
