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[Suatu organisasi yang menghasilkan suatu produk seperti jasa,memerlukan suatu evaluasi berupa penilaian mandiri (self assessment) yang dapatmeningkatkan kualitas pelayanan secara terus-menerus (continous improvement)sehingga didapatkan kualitas pelayanan yang tinggi dan sesuai dengan tuntutanzaman dengan tetap mengikuti peraturan yang berlaku. Gambaran mutu suatuorganisasi dapat dilihat dengan pendekatan Malcolm Baldrige yang terdiri darikepemimpinan (leadership), perencanaan strategis (strategic planning), fokuspada pelanggan/pasar (costumers focus), pengukuran, analisa dan manajemenpengetahuan (measurement, analysis and knowledge management), fokus padastaf/tim (workforce focus), fokus pada proses (operation focus), dan hasil-hasilkinerja organisasi (result). Terkait hal tersebut, tesis ini akan membahas mengenaiAnalisis Mutu Pelayanan Rumah Sakit Umum Pusat Fatmawati YangTerakreditasi Versi 2012 Berdasarkan Kriteria Malcolm Baldrige Tahun 2014.Hasil penelitian menunjukkan ada hubungan antara variabelkepemimpinan dengan hasil-hasil kinerja Rumah Sakit Umum Pusat Fatmawatisebesar 19,32%, ada hubungan antara variabel perencanaan strategis denganhasil-hasil kinerja Rumah Sakit Umum Pusat Fatmawati sebesar 10,35%, adahubungan variabel fokus pada pelanggan/pasien dengan hasil-hasil kinerja RumahSakit Umum Pusat Fatmawati sebesar 18,75%, ada hubungan antara manajemenpengukuran analisis dan pengetahuan dengan hasil-hasil kinerja Rumah SakitUmum Pusat Fatmawati sebesar 4,75%, ada hubungan antara fokus pada tim/stafdengan hasil-hasil kinerja Rumah Sakit Umum Pusat Fatmawati 36%, adahubungan antara manajemen proses dengan hasil-hasil kinerja Rumah SakitUmum Pusat Fatmawati sebesar 13,33%Manajemen Rumah Sakit Umum Pusat Fatmawati untuk selalumemperhatikan kebutuhan staf/tim terutama dalam peningkatan kompetensistaf/tim, serta kepada pihak Kementerian Kesehatan agar membuat kebijakanberupa penyusunan instrument monitoring dan evaluasi pasca akreditasi sebagaisuatu alat untuk menilai rumah sakit yang telah terakreditasi sehingga diharapkanmutu pelayanan Rumah Sakit Umum Pusat Fatmawati yang terakreditasi dapattetap dipertahankan bahkan semakin meningkat.;An organization that produces a product such as services, requires anevaluation of a self-assessment (self-assessment) to improve service qualitycontinuously (continuous improvement) to obtain a high quality of service and inaccordance with the demands of the times to keep up with regulations. Picturequality of an organization can be seen with the Malcolm Baldrige approachconsisting of leadership (leadership), strategic planning (strategic planning), focuson the customer / market (costumers focus), measurement, analysis andknowledge management (measurement, analysis and knowledge management),focus on staff / team (workforce focus), focus on the process (focus operation),and the results of organizational performance (result). Related to this, this thesiswill discuss the analysis of Quality of Service General Hospital AccreditedFatmawati The 2012 Version By 2014 Malcolm Baldrige Criteria.The results showed no relationship between leadership variables withperformance results Fatmawati General Hospital at 19.32%, there is a relationshipbetween the variables of strategic planning with performance results FatmawatiGeneral Hospital at 10.35%, there is a variable relationship focus the customer /patient with the results of the performance General Hospital Fatmawati of18.75%, there is a relationship between measurement, analysis and knowledgemanagement with performance results Fatmawati General Hospital at 4.75%,there is a focus on the relationship between team / staff with performance resultsFatmawati General Hospital 36%, there is a relationship between processmanagement with performance results Fatmawati General Hospital 13.33%.Management General Hospital Fatmawati to always pay attention to theneeds of the staff / team, especially in improving the competence of the staff /team, as well as to the Ministry of Health in order to make the formulation ofpolicy instruments such as post-accreditation monitoring and evaluation as a toolto assess hospital that is accredited so that the expected quality General Hospitalservices are accredited Fatmawati can be maintained and even increased.;An organization that produces a product such as services, requires anevaluation of a self-assessment (self-assessment) to improve service qualitycontinuously (continuous improvement) to obtain a high quality of service and inaccordance with the demands of the times to keep up with regulations. Picturequality of an organization can be seen with the Malcolm Baldrige approachconsisting of leadership (leadership), strategic planning (strategic planning), focuson the customer / market (costumers focus), measurement, analysis andknowledge management (measurement, analysis and knowledge management),focus on staff / team (workforce focus), focus on the process (focus operation),and the results of organizational performance (result). Related to this, this thesiswill discuss the analysis of Quality of Service General Hospital AccreditedFatmawati The 2012 Version By 2014 Malcolm Baldrige Criteria.The results showed no relationship between leadership variables withperformance results Fatmawati General Hospital at 19.32%, there is a relationshipbetween the variables of strategic planning with performance results FatmawatiGeneral Hospital at 10.35%, there is a variable relationship focus the customer /patient with the results of the performance General Hospital Fatmawati of18.75%, there is a relationship between measurement, analysis and knowledgemanagement with performance results Fatmawati General Hospital at 4.75%,there is a focus on the relationship between team / staff with performance resultsFatmawati General Hospital 36%, there is a relationship between processmanagement with performance results Fatmawati General Hospital 13.33%.Management General Hospital Fatmawati to always pay attention to theneeds of the staff / team, especially in improving the competence of the staff /team, as well as to the Ministry of Health in order to make the formulation ofpolicy instruments such as post-accreditation monitoring and evaluation as a toolto assess hospital that is accredited so that the expected quality General Hospitalservices are accredited Fatmawati can be maintained and even increased.;An organization that produces a product such as services, requires anevaluation of a self-assessment (self-assessment) to improve service qualitycontinuously (continuous improvement) to obtain a high quality of service and inaccordance with the demands of the times to keep up with regulations. Picturequality of an organization can be seen with the Malcolm Baldrige approachconsisting of leadership (leadership), strategic planning (strategic planning), focuson the customer / market (costumers focus), measurement, analysis andknowledge management (measurement, analysis and knowledge management),focus on staff / team (workforce focus), focus on the process (focus operation),and the results of organizational performance (result). Related to this, this thesiswill discuss the analysis of Quality of Service General Hospital AccreditedFatmawati The 2012 Version By 2014 Malcolm Baldrige Criteria.The results showed no relationship between leadership variables withperformance results Fatmawati General Hospital at 19.32%, there is a relationshipbetween the variables of strategic planning with performance results FatmawatiGeneral Hospital at 10.35%, there is a variable relationship focus the customer /patient with the results of the performance General Hospital Fatmawati of18.75%, there is a relationship between measurement, analysis and knowledgemanagement with performance results Fatmawati General Hospital at 4.75%,there is a focus on the relationship between team / staff with performance resultsFatmawati General Hospital 36%, there is a relationship between processmanagement with performance results Fatmawati General Hospital 13.33%.Management General Hospital Fatmawati to always pay attention to theneeds of the staff / team, especially in improving the competence of the staff /team, as well as to the Ministry of Health in order to make the formulation ofpolicy instruments such as post-accreditation monitoring and evaluation as a toolto assess hospital that is accredited so that the expected quality General Hospitalservices are accredited Fatmawati can be maintained and even increased., An organization that produces a product such as services, requires anevaluation of a self-assessment (self-assessment) to improve service qualitycontinuously (continuous improvement) to obtain a high quality of service and inaccordance with the demands of the times to keep up with regulations. Picturequality of an organization can be seen with the Malcolm Baldrige approachconsisting of leadership (leadership), strategic planning (strategic planning), focuson the customer / market (costumers focus), measurement, analysis andknowledge management (measurement, analysis and knowledge management),focus on staff / team (workforce focus), focus on the process (focus operation),and the results of organizational performance (result). Related to this, this thesiswill discuss the analysis of Quality of Service General Hospital AccreditedFatmawati The 2012 Version By 2014 Malcolm Baldrige Criteria.The results showed no relationship between leadership variables withperformance results Fatmawati General Hospital at 19.32%, there is a relationshipbetween the variables of strategic planning with performance results FatmawatiGeneral Hospital at 10.35%, there is a variable relationship focus the customer /patient with the results of the performance General Hospital Fatmawati of18.75%, there is a relationship between measurement, analysis and knowledgemanagement with performance results Fatmawati General Hospital at 4.75%,there is a focus on the relationship between team / staff with performance resultsFatmawati General Hospital 36%, there is a relationship between processmanagement with performance results Fatmawati General Hospital 13.33%.Management General Hospital Fatmawati to always pay attention to theneeds of the staff / team, especially in improving the competence of the staff /team, as well as to the Ministry of Health in order to make the formulation ofpolicy instruments such as post-accreditation monitoring and evaluation as a toolto assess hospital that is accredited so that the expected quality General Hospitalservices are accredited Fatmawati can be maintained and even increased.] |
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