Analisis anteseden kepercayaan dan kepuasan dalam model penerimaan konsumen terhadap e-commerce: Studi kasus mahasiswa di Jabodetabek = Analysis of antecedent of trust and satisfaction on consumers e-commerce acceptance model: Case study university students in Jabodetabek Indonesia
Nugraha Tejapermana;
Muhammad Rifki Shihab, supervisor; Riri Satria, examiner
(Fakultas Ilmu Komputer Universitas Indonesia, 2014)
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[Internet menyimpan potensi yang sangat besar untuk menjadi platform bisnis yang penting untuk transaksi antar organisasi antara organisasi dengan konsumen bahkan antar konsumen dengan konsumen Besarnya potensi yang dimiliki oleh internet dalam dunia bisnis dan commerce ternyata masih belum secara optimal dimanfaatkan Meskipun internet menawarkan berbagai keuntungan dan kemudahaan yang secara teoritis bisa menarik minat banyak pengguna untuk menggunakan e commerce ternyata hal tersebut belum cukup untuk menarik minat para pengguna internet untuk menggunakan e commerce Penelitian ini menggunakan model penerimaan e commerce yang dikembangkan oleh Afsan Azam Pro Fu Qiang dan Muhammad Ibrahim Abdullah 2011 untuk menentukan anteseden dari kepercayaan dan kepuasan yang mempengaruhi penerimaan e commerce Metode pengumpulan data dilakukan dengan menggunakan teknik kuesioner Metode pengolahan data dilakukan dengan menggunakan metode analisis regresi berganda multiple regression analysis Penelitian ini memberikan bukti empiris bahwa kepercayaan dan kepuasan mempengaruhi keinginan untuk melakukan transaksi secara online Privasi dan disposition to trust adalah dua faktor yang mempengaruhi kepercayaan Kemampuan keandalan penjual online dan third party seals merupakan anteseden yang mempengaruhi kepuasan. Internet has enormous potential to become an important business platform for transactions between organizations, among organization and consumers, and even between consumers. Enormous potential which is internet has in business world and e-commerce remains largely untapped. Though the Internet offers a variety of advantages that collectively have been shown to be important enough to attract substantial interest, and yet the penetration of e-commerce is still low. This research uses consumers' e-commerce acceptance model which is developed by Afsan Azam, Pro. Fu Qiang, and Muhammad Ibrahim Abdullah to identify antecedents of trust and satisfaction which influence e-commerce acceptance. This research use questionnaire technique for data collection. Multiple Regression Analysis was used to process data. The study shows empirical evidences that trust and satisfaction positively influence the consumer's intention to purchase online.Privacy and disposition to trust are the relevant predictor of consumers' trust. Reliability/fulfillment are the relevant predictor of consumers' satisfaction. The research result is antecedent of trust and satisfaction that influence consumers' e-commerce acceptance., Internet has enormous potential to become an important business platform fortransactions between organizations, among organization and consumers, and evenbetween consumers. Enormous potential which is internet has in business worldand e-commerce remains largely untapped. Though the Internet offers a variety ofadvantages that collectively have been shown to be important enough to attractsubstantial interest, and yet the penetration of e-commerce is still low.This research uses consumers’ e-commerce acceptance model which is developedby Afsan Azam, Pro. Fu Qiang, and Muhammad Ibrahim Abdullah to identifyantecedents of trust and satisfaction which influence e-commerce acceptance. Thisresearch use questionnaire technique for data collection. Multiple RegressionAnalysis was used to process data.The study shows empirical evidences that trust and satisfaction positivelyinfluence the consumer’s intention to purchase online.Privacy and disposition totrust are the relevant predictor of consumers’ trust. Reliability/fulfillment are therelevant predictor of consumers’ satisfaction.The research result is antecedent of trust and satisfaction that influenceconsumers’ e-commerce acceptance.] |
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No. Panggil : | TA-pdf |
Entri utama-Nama orang : | |
Entri tambahan-Nama orang : | |
Entri tambahan-Nama badan : | |
Subjek : | |
Penerbitan : | Depok: Fakultas Ilmu Komputer Universitas Indonesia, 2014 |
Program Studi : |
Bahasa : | ind |
Sumber Pengatalogan : | |
Tipe Konten : | text |
Tipe Media : | computer |
Tipe Carrier : | online resource |
Deskripsi Fisik : | xiv, 75 pages : illustration ; 28 cm |
Naskah Ringkas : | |
Lembaga Pemilik : | Universitas Indonesia |
Lokasi : | Perpustakaan UI, Lantai 3 |
No. Panggil | No. Barkod | Ketersediaan |
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TA-pdf | 16-18-016158391 | TERSEDIA |
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