The new gold standard : 5 leadership principles for creating a legendary customer experience courtesy of the Ritz-Carlton Hotel Company / Joseph A. Michell
Michelli, Joseph A.;
(McGraw-Hill, 2008)
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| The Ritz-Carlton experience -- Principle 1 : define and refine. Set the foundation : communicating core identity and culture ; Be relevant -- Principle 2 : empower through trust. Select--don’t hire ; It’s a matter of trust -- Principle 3 : it’s not about you. Build a business focused on others ; Support frontline empathy -- Principle 4 : deliver wow! Wow : the ultimate guest experience ; Turn wow into action -- Principle 5 : leave a lasting footprint. Aspire, achieve, teach ; Sustainability and stewardship -- Conclusion : a lasting impression. |
| No. Panggil : | 658.409 2 MIC n |
| Entri utama-Nama orang : | |
| Subjek : | |
| Penerbitan : | New York: McGraw-Hill, 2008 |
| Sumber Pengatalogan: | |
| ISBN: | [9780071548335] |
| Tipe Konten: | |
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| Tipe Carrier: | |
| Edisi: | [] |
| Catatan Seri: | |
| Catatan Umum: | Includes bibliographical references (p. 265-271) and index. |
| Catatan Versi Asli: | |
| Deskripsi Fisik: | xvi, 284 p. ; 24 cm. |
| Lembaga Pemilik: | Universitas Indonesia |
| Lokasi: | Perpustakaan UI, Lantai 2. |
| No. Panggil | No. Barkod | Ketersediaan |
|---|---|---|
| 658.409 2 MIC n | 01-15-01470 | TERSEDIA |
| Ulasan: |
| Tidak ada ulasan pada koleksi ini: 20396611 |
