Full Description
| Buku Teks SO |
| Call Number | |
| Title | The new gold standard : 5 leadership principles for creating a legendary customer experience courtesy of the Ritz-Carlton Hotel Company / Joseph A. Michell |
| Author | Michelli, Joseph A. |
| Joint Author | |
| Publisher | New York: McGraw-Hill, 2008 |
| Subject | Ritz-Carlton Hotels (Firm)--Management--Case studies Leadership Total quality management Corpoare culture Customer service Success in business |
| Location | Perpustakaan UI, Lantai 2 |
| Concise Text |
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| Call Number | Barcode Number | Availability |
|---|---|---|
| 658.409 2 MIC n | 01-15-01470 | TERSEDIA |
| No review available for this collection: 20396611 |
Abstract
The Ritz-Carlton experience -- Principle 1 : define and refine. Set the foundation : communicating core identity and culture ; Be relevant -- Principle 2 : empower through trust. Select--don?t hire ; It?s a matter of trust -- Principle 3 : it?s not about you. Build a business focused on others ; Support frontline empathy -- Principle 4 : deliver wow! Wow : the ultimate guest experience ; Turn wow into action -- Principle 5 : leave a lasting footprint. Aspire, achieve, teach ; Sustainability and stewardship -- Conclusion : a lasting impression.