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Service management: the new paradigm in retailing

Jay Kandampully, editor ([Springer, ], 2012)

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[This book examines critical service-management concepts that have direct application in the retail industry. Case examples from around the world show how to gain customer loyalty, achieve market leadership, and ensure profitability in the retail sector. , This book examines critical service-management concepts that have direct application in the retail industry. Case examples from around the world show how to gain customer loyalty, achieve market leadership, and ensure profitability in the retail sector. ]

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No. Panggil : e20397287
Entri tambahan-Nama orang :
Subjek :
Penerbitan : New York: [Springer, ], 2012
Sumber Pengatalogan: LibUI eng rda
Tipe Konten: text
Tipe Media: computer
Tipe Pembawa: online resource
Deskripsi Fisik: xxxii, 315 pages : illustration
Tautan: http://link.springer.com/book/10.1007%2F978-1-4614-1554-1
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