Service management : operations, strategy, information technology
by James A. Fitzsimmons, Mona J. Fitzsimmons, Sanjeev Bordoloi (McGraw-Hill, 2014)
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| The eighth edition continues to acknowledge and emphasize the essential uniqueness of service management. The text is organized in four parts: Part One: Understanding Services, which provides a historical context as well as distinguishes the distinctive characteristics of service operations; Part Two: Designing the Service Enterprise, which covers designing the service enterprise to support the competitive strategy; Part Three: Managing Service Operations that details topics such as Managing Capacity, Demand and Waiting Lines and Service Supply Relationships and; Part Four: Quantitative Models for Service Management that addresses forecasting and managing service inventory. |
| No. Panggil : | 658 FIT s |
| Entri utama-Nama orang : | |
| Entri tambahan-Nama orang : | |
| Subjek : | |
| Penerbitan : | New York: McGraw-Hill, 2014 |
| Sumber Pengatalogan: | LibUI eng rda |
| ISBN: | 9781259010651 |
| Tipe Konten: | text |
| Tipe Media: | unmediated |
| Tipe Carrier: | volume |
| Edisi: | Eighth edition |
| Catatan Seri: | The McGraw-Hill/Irwin series operations and decision sciences |
| Catatan Umum: | includes bibliographical references and index |
| Catatan Versi Asli: | |
| Deskripsi Fisik: | xviii, 524 pages : illustration ; 28 cm |
| Lembaga Pemilik: | Universitas Indonesia |
| Lokasi: | Perpustakaan UI, Lantai 2 |
| No. Panggil | No. Barkod | Ketersediaan |
|---|---|---|
| 658 FIT s | 01-15-03476 | TERSEDIA |
| 658 FIT s | 01-15-03477 | TERSEDIA |
| 658 FIT s | 01-18-01497 | TERSEDIA |
| 658 FIT s | 01-18-01498 | TERSEDIA |
| 658 FIT s | 01-18-01499 | TERSEDIA |
| Ulasan: |
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