Customer service : skills for success
by Robert W. Lucas (McGrow-Hill, 2015)
|
| Contents : The profession -- The customer service profession -- Contributing to the service culture -- Skills for success -- Verbal communication skills -- Nonverbal communication skills -- Listening to the customer -- Building and maintaining relationships -- Customer service and behavior -- Service breakdowns and service recovery -- Customer service in a diverse world -- Customer service via technology -- Encouraging customer loyalty -- Appendix -- Glossary -- Notes -- Bibliography -- Credits -- Index. |
| No. Panggil : | 658.812 LUC c |
| Entri utama-Nama orang : | |
| Subjek : | |
| Penerbitan : | New York: McGrow-Hill, 2015 |
| Sumber Pengatalogan: | LibUI eng rda |
| ISBN: | 9781259252945 |
| Tipe Konten: | text |
| Tipe Media: | unmediated |
| Tipe Carrier: | volume |
| Edisi: | Sixth edition |
| Catatan Seri: | |
| Catatan Umum: | Includes index |
| Catatan Versi Asli: | |
| Deskripsi Fisik: | xxv, 436 pages: illustration ; 28 cm |
| Lembaga Pemilik: | Universitas Indonesia |
| Lokasi: | Perpustakaan UI, Lantai 2 |
| No. Panggil | No. Barkod | Ketersediaan |
|---|---|---|
| 658.812 LUC c | 01-15-03649 | TERSEDIA |
| 658.812 LUC c | 01-15-03650 | TERSEDIA |
| 658.812 LUC c | 01-15-08849 | TERSEDIA |
| Ulasan: |
| Tidak ada ulasan pada koleksi ini: 20399403 |
