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Buku Teks :: Kembali

Customer service : skills for success

by Robert W. Lucas (McGrow-Hill, 2015)

 Abstrak

Contents :
The profession -- The customer service profession -- Contributing to the service culture -- Skills for success -- Verbal communication skills -- Nonverbal communication skills -- Listening to the customer -- Building and maintaining relationships -- Customer service and behavior -- Service breakdowns and service recovery -- Customer service in a diverse world -- Customer service via technology -- Encouraging customer loyalty -- Appendix -- Glossary -- Notes -- Bibliography -- Credits -- Index.

 Metadata

No. Panggil : 658.812 LUC c
Entri utama-Nama orang :
Subjek :
Penerbitan : New York: McGrow-Hill, 2015
Sumber Pengatalogan: LibUI eng rda
ISBN: 9781259252945
Tipe Konten: text
Tipe Media: unmediated
Tipe Carrier: volume
Edisi: Sixth edition
Catatan Seri:
Catatan Umum: Includes index
Catatan Versi Asli:
Deskripsi Fisik: xxv, 436 pages: illustration ; 28 cm
Lembaga Pemilik: Universitas Indonesia
Lokasi: Perpustakaan UI, Lantai 2
  • Ketersediaan
  • Ulasan
No. Panggil No. Barkod Ketersediaan
658.812 LUC c 01-15-03649 TERSEDIA
658.812 LUC c 01-15-03650 TERSEDIA
658.812 LUC c 01-15-08849 TERSEDIA
Ulasan:
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