[ABSTRAK Tujuan dari penelitian ini adalah untuk menggambarkan kesesuaianharapan masyarakat dan kinerja pemerintah pada Kotamadya Tangerang Selatan,dan untuk menentukan strategi alternatif dengan harapan agar sesuai denganmasyarakat terhadap kinerja pemerintah.Metode penelitian ini adalah: inportance dan analisis kinerja (IPA), datadiperoleh berasal dari informan seperti kepala kantor dari semua aspek kehidupan.Hasil penelitian adalah: Kesesuaian harapan dan kinerja dari 9 aspek, yaitu:pendidikan, kesehatan, pertanian, energi, sumber daya manusia, infrastruktur,politik, budaya, keamanan. Strategi alternatif adalah untuk menghentikanpengembangan Mall, akan lebih baik untuk pasar tradisional, dan untukmembangun infrastruktur seperti jembatan layang. ABSTRACT The objectives of the research are : To describe the suitability andperformance of society on the government of the Mayor of the Municipality ofSouth Tangerang, and To determine alternative strategies in order expectation ofthe society fit on the performance of the government.The method of the research is : Inportance and Performance Analysis(IPA), collected data was from the informan such as chief officer of all aspect oflife. The research finding are : The suitability of expectation and performance are9 aspect, those are : education, health, agriculture, energy, human resources,infrastructure, politics, cultur, security. The alternative strategies are : To stopdevelopment of Mall, it would be better to develop traditional market, and to builtmore infrastructure such as fly over.;The objectives of the research are : To describe the suitability andperformance of society on the government of the Mayor of the Municipality ofSouth Tangerang, and To determine alternative strategies in order expectation ofthe society fit on the performance of the government.The method of the research is : Inportance and Performance Analysis(IPA), collected data was from the informan such as chief officer of all aspect oflife. The research finding are : The suitability of expectation and performance are9 aspect, those are : education, health, agriculture, energy, human resources,infrastructure, politics, cultur, security. The alternative strategies are : To stopdevelopment of Mall, it would be better to develop traditional market, and to builtmore infrastructure such as fly over., The objectives of the research are : To describe the suitability andperformance of society on the government of the Mayor of the Municipality ofSouth Tangerang, and To determine alternative strategies in order expectation ofthe society fit on the performance of the government.The method of the research is : Inportance and Performance Analysis(IPA), collected data was from the informan such as chief officer of all aspect oflife. The research finding are : The suitability of expectation and performance are9 aspect, those are : education, health, agriculture, energy, human resources,infrastructure, politics, cultur, security. The alternative strategies are : To stopdevelopment of Mall, it would be better to develop traditional market, and to builtmore infrastructure such as fly over.] |