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Indeks kepuasan masyarakat miskin terhadap pelayanan rumah sakit umum pusat nasional dr cipto mangunkusumo rscm dalam program jaminan kesehatan nasional jkn dan jaminan kesehatan daerah kjs = Poor satisfaction index of service national general hospital dr cipto mangunkusumo rscm in the national health insurance program jkn an the jakarta health card kjs

Fransiscus Alimin; Budi Sulistyowati, supervisor; Telisa Aulia Falianty, examiner; Chikal Nuryakin, examiner ([Publisher not identified] , 2015)

 Abstrak

[ABSTRAK
Dalam UUD 1945 menyebutkan bahwa setiap orang berhak memperoleh
pelayanan kesehatan dan Negara bertanggung jawab atas penyediaan fasiltas
kesehatan dan fasilitas umum yang layak. Untuk memenuhi dan mewujudkan hak
bagi setiap warga negara dalam mendapatkan pelayanan kesehatan yang layak dan
kewajiban pemerintah penyediaan fasilitas kesehatan sebagai amanat UUD 1945
maka pemerintah pusat menyelenggarakan program jaminan kesehatan nasional
(JKN) dan untuk pemerintahan daerah khusus Ibukota (DKI Jakarta)
menyelenggarakan jaminan kesehatan daerah yang dikenal dengan nama Kartu
Jakarta Sehat (KJS). RSCM adalah rumah sakit milik pemerintah pusat yang salah
satu visinya adalah menjadi rumah sakit pusat rujukan nasonal terkemuka di Asia
Pasifik tahun 2014. RSCM diharapkan dapat melayani masyarakat dari seluruh
penjuru Indonesia dengan sistem rujukan berjenjang dengan optimal sesuai
dengan standar pelayanan kesehatan dan peraturan yang berlaku. Penelitian ini
membahas mengenai indeks kepuasan masyarakat miskin terhadap pelayanan di
RSCM dalam program JKN dan KJS. Program kesehatan JKN dan KJS ini tidak
lepas dari permasalahan dalam pelaksanaannya, salah satunya adalah mengenai
pelayanan di rumah sakit dalam pelaksanaan program tersebut. Tujuan dalam
penelitian ini adalah untuk mengukur nilai indeks kepuasan masyarakat miskin di
RSCM dalam pelaksanaan program JKN dan KJS serta untuk mengetahui unsurunsur
yang sudah baik dan yang masih membutuhkan peningkatan kualitas
pelayanannya. Hasil dari penelitian kuantiatif menilai bahwa indeks kepuasan
masyarakat miskin di RSCM adalah sangat baik, tetapi ada beberapa pelayanan
yang perlu menjadi perhatian dan atau perbaikan yang didapat dari hasil penelitian
kualitatif.

ABSTRACT
Indonesia Constitution (UUD 1945) states that every citizen has the right to obtain
medical care and the Government is responsible for the provision of health and
adequate public facilities. In order to satisfy and fulfil the right of every citizen in
getting proper health care as mandated by the Constitution, The central
government has issued the National Health Insurance Program (JKN) whereas the
Jakarta Provincial Government has issued a Regional-based Health Insurance
Program known as the Jakarta Health Card (KJS). National General Hospital Dr.
Cipto Mangunkusumo (RSCM) is one of the hospitals owned by the central
government and one of its visions is to become regional referral hospitals in Asia
Pacific in 2014. RSCM is expected to serve people from all over Indonesia
accordance with the standard of health services and regulations. This study
discusses the satisfaction index of the poor with regard to services in RSCM
especially on the implementation of the JKN and KJS. The problem of the
implementation of JKN and KJS are still occurred, one of the problems is the
hospital services in the implementation of the programs. The purpose of this
research is to measure the value of the satisfaction index of the poor in RSCM on
the implementation of JKN and KJS as well as to determine the factors that are
good and which are still in need of improvement of service quality. The results of
the quantitative study is conclude that the satisfaction index of the poor in RSCM
is ?very good?, yet there are some services that need to be improved derived from
the results of qualitative research.;Indonesia Constitution (UUD 1945) states that every citizen has the right to obtain
medical care and the Government is responsible for the provision of health and
adequate public facilities. In order to satisfy and fulfil the right of every citizen in
getting proper health care as mandated by the Constitution, The central
government has issued the National Health Insurance Program (JKN) whereas the
Jakarta Provincial Government has issued a Regional-based Health Insurance
Program known as the Jakarta Health Card (KJS). National General Hospital Dr.
Cipto Mangunkusumo (RSCM) is one of the hospitals owned by the central
government and one of its visions is to become regional referral hospitals in Asia
Pacific in 2014. RSCM is expected to serve people from all over Indonesia
accordance with the standard of health services and regulations. This study
discusses the satisfaction index of the poor with regard to services in RSCM
especially on the implementation of the JKN and KJS. The problem of the
implementation of JKN and KJS are still occurred, one of the problems is the
hospital services in the implementation of the programs. The purpose of this
research is to measure the value of the satisfaction index of the poor in RSCM on
the implementation of JKN and KJS as well as to determine the factors that are
good and which are still in need of improvement of service quality. The results of
the quantitative study is conclude that the satisfaction index of the poor in RSCM
is ?very good?, yet there are some services that need to be improved derived from
the results of qualitative research., Indonesia Constitution (UUD 1945) states that every citizen has the right to obtain
medical care and the Government is responsible for the provision of health and
adequate public facilities. In order to satisfy and fulfil the right of every citizen in
getting proper health care as mandated by the Constitution, The central
government has issued the National Health Insurance Program (JKN) whereas the
Jakarta Provincial Government has issued a Regional-based Health Insurance
Program known as the Jakarta Health Card (KJS). National General Hospital Dr.
Cipto Mangunkusumo (RSCM) is one of the hospitals owned by the central
government and one of its visions is to become regional referral hospitals in Asia
Pacific in 2014. RSCM is expected to serve people from all over Indonesia
accordance with the standard of health services and regulations. This study
discusses the satisfaction index of the poor with regard to services in RSCM
especially on the implementation of the JKN and KJS. The problem of the
implementation of JKN and KJS are still occurred, one of the problems is the
hospital services in the implementation of the programs. The purpose of this
research is to measure the value of the satisfaction index of the poor in RSCM on
the implementation of JKN and KJS as well as to determine the factors that are
good and which are still in need of improvement of service quality. The results of
the quantitative study is conclude that the satisfaction index of the poor in RSCM
is “very good”, yet there are some services that need to be improved derived from
the results of qualitative research.]

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 Metadata

No. Panggil : T43392
Entri utama-Nama orang :
Entri tambahan-Nama orang :
Entri tambahan-Nama badan :
Subjek :
Penerbitan : [Place of publication not identified]: [Publisher not identified], 2015
Program Studi :
Bahasa : ind
Sumber Pengatalogan : LibUI ind rda
Tipe Konten : text
Tipe Media : unmediated ; computer
Tipe Carrier : volume ; online resource
Deskripsi Fisik : xiv, 99 pages : illustration ; 28 cm. + appendix
Naskah Ringkas :
Lembaga Pemilik : Universitas Indonesia
Lokasi : Perpustakaan Lantai 3
  • Ketersediaan
  • Ulasan
No. Panggil No. Barkod Ketersediaan
T43392 15-18-673158927 TERSEDIA
Ulasan:
Tidak ada ulasan pada koleksi ini: 20404167