Analisis peran corporate branding dalam pembentukan nation branding (studi kasus service excellence pada strategi quantum leap PT Garuda Indonesia (Persero)) = Analysis of corporate branding s role in formation of nation branding (case study service excellence of quantum leap strategy PT Garuda Indonesia (Persero) / Beryl Masdiary
Beryl Masdiary;
Sasa Djuarsa Sendjaja, co-promotor; Firman Kurniawan Sujono, examiner
(Fakultas Ilmu Sosial dan Ilmu Politik Universitas Indonesia, 2015)
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[Nation branding adalah konsep baru yang didefinisikan sebagai campuran elemenmulti-dimensi yang unik dan menunjukkan diferensiasi budaya dan relevansinya untuk semuakhalayak sasaran.Penerapan teknik merek ini terutama dilakukan untuk menghadapipersaingan global yang sekarang dihadapi oleh negara terutama dalam pasar eksternal.Kondisi ini menyadarkan negara untuk memperkuat brand mereka dengan tujuan utamauntuk menarik wisatawan, mendorong investasi masuk dan meningkatkan ekspor. Salahsatuupaya pembentukan Nation Branding dapat ditempuh melalui suatu langkah manajemenbrand yaitu corporate branding, yang memungkinkan suatu perusahaan menawarkan produkatau jasa yang diekspor, menjadi duta Negara tersebut di pasar internasional, sebagai pemainglobal.Penelitian kualitatif ini berupaya untuk menganalisis bagaimana peran corporatebranding dalam pembentukan Nation Branding, dengan studi kasus Service ExcellencePTGaruda Indonesia. Penelitian ini menggunakanperspektif konsumen internasional melihatservice excellence dari layanan jasa yang diekspor sebagai upaya pembentukan nationbranding.Dari penelitian ini terlihat bahwa penerapan corporate branding dapat membantusuatu negara membentuk nation branding, namun masih dibutuhkan upaya jangka panjangdan konsistensi pesan serta kualitas layanan agar dapat dipahami oleh target konsumen yangdituju.;Nation branding is a new concept which is defined as a mixture of multi-dimensionalelement that is unique and shows the cultural differentiation and relevance for all targetaudiences. Application of brand management is mainly done to face the global competitionthat now faced by the country, especially in the external market. This condition requirescountries to strengthen their brand with the main objective to attract tourists, encourageinward investment and boost exports. One of the efforts to establish the Nation Branding canbe reached through corporate branding, which allows a company that offers products orservices exported, be an ambassador of the country in the international market, as a globalplayer.This qualitative study seeks to analyze how corporate branding role in the formationof Nation Branding, with Service Excellence of PT Garuda Indonesia as the case study. Thisresearchfocuses on international consumer perspective of the exported service as theformation of nation branding attempts.Study showed that the application of corporate branding can help a country establishnation branding, but it still takes a long-term effort and consistency of the message and thequality of products that can be understood by the intended target consumers., Nation branding is a new concept which is defined as a mixture of multi-dimensionalelement that is unique and shows the cultural differentiation and relevance for all targetaudiences. Application of brand management is mainly done to face the global competitionthat now faced by the country, especially in the external market. This condition requirescountries to strengthen their brand with the main objective to attract tourists, encourageinward investment and boost exports. One of the efforts to establish the Nation Branding canbe reached through corporate branding, which allows a company that offers products orservices exported, be an ambassador of the country in the international market, as a globalplayer.This qualitative study seeks to analyze how corporate branding role in the formationof Nation Branding, with Service Excellence of PT Garuda Indonesia as the case study. Thisresearchfocuses on international consumer perspective of the exported service as theformation of nation branding attempts.Study showed that the application of corporate branding can help a country establishnation branding, but it still takes a long-term effort and consistency of the message and thequality of products that can be understood by the intended target consumers.] |
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No. Panggil : | T43764 |
Entri utama-Nama orang : | |
Entri tambahan-Nama orang : | |
Entri tambahan-Nama badan : | |
Subjek : | |
Penerbitan : | [Place of publication not identified]: Fakultas Ilmu Sosial dan Ilmu Politik Universitas Indonesia, 2015 |
Program Studi : |
Bahasa : | ind |
Sumber Pengatalogan : | LibUI ind rda |
Tipe Konten : | text |
Tipe Media : | unmediated ; computer |
Tipe Carrier : | volume ; online resource |
Deskripsi Fisik : | x, 204 pages : illustration ; 28 cm + appendix |
Naskah Ringkas : | |
Lembaga Pemilik : | Universitas Indonesia |
Lokasi : | Perpustakaan UI, Lantai 3 |
No. Panggil | No. Barkod | Ketersediaan |
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T43764 | TERSEDIA |
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Tidak ada ulasan pada koleksi ini: 20414472 |