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Faktor anteseden e-loyalty dalam e-commerce terhadap generasi Y: studi lintas budaya = The antecedent factors on e-loyalty affecting the generation Y in e-commerce a cross cultural study / Patrisius Wisnu Wardono

Patrisius Wisnu Wardono; Rizal Edy Halim, supervisor; Sari Wahyuni, examiner; Tengku Ezni Balqiah, examiner ([Publisher not identified] , 2015)

 Abstrak

[ABSTRAK
Dengan E-Commerce terus tumbuh sepanjang tahun dan didukung oleh pertumbuhan yang pesat dari tingkat penetrasi Internet, membangun E-Loyalty merupakan sebuah hal yang paling penting bagi perusahaan. Dengan memahami hal ini, perusahaan dapat mengetahui faktor-faktor anteseden apa saja yang mempengaruhi E-Loyalty, dengan tujuan untuk mencapai keuntungan yang berkelanjutan dan memenangkan kompetisi. Dari data statistik pada tahun 2014, ditunjukkan bahwa pengguna Internet yang paling aktif berusia antara 16-34 tahun dan termasuk dalam kategori Generation Y. Untuk membuka target pasar potensial ini, perlu penyelidikan lebih lanjut dan fokus pada bagaimana mereka mengadopsi E-Commerce. Bagi perusahaan E-Commerce yang sedang berkembang, globalisasi dan memperluas ke negara lain merupakan salah satu tujuan yang dapat diraih. Bagaimana perusahaan bisa beradaptasi pada budaya yang berbeda dan menerapkannya pada platform E-Commerce akan menghasilkan kesempatan yang lebih baik untuk sukses. Penemuan dalam penelitian ini adalah faktor anteseden yang mempengaruhi pada E-Loyalty dan bagaimana budaya dimensi berperan pada faktor-faktor anteseden.

ABSTRACT
As E-Commerce keeps growing through year and supported with sustainable growth of Internet penetration rate, building E-Loyalty is considered as the most important thing for company. It is important for companies to understand what the factors antecedents are affecting on E-Loyalty, to achieve sustainable advantage and win competitions. Data collections for previous year, 2014, showed that the most avid Internet users were between 16-34 years old and fall into category Generation Y. To unlock this potential target market, it needs a further investigation and focus on how they adopt E-Commerce. As the company grows, they will go global and expanding to another country. How company could adapt on different culture and implement it on E-Commerce platform will result a better chance to success. Findings in this study discovered factors antecedents affecting on E-Loyalty and how cultural dimensions play role on factors antecedent relationship.
, As E-Commerce keeps growing through year and supported with sustainable growth of Internet penetration rate, building E-Loyalty is considered as the most important thing for company. It is important for companies to understand what the factors antecedents are affecting on E-Loyalty, to achieve sustainable advantage and win competitions. Data collections for previous year, 2014, showed that the most avid Internet users were between 16-34 years old and fall into category Generation Y. To unlock this potential target market, it needs a further investigation and focus on how they adopt E-Commerce. As the company grows, they will go global and expanding to another country. How company could adapt on different culture and implement it on E-Commerce platform will result a better chance to success. Findings in this study discovered factors antecedents affecting on E-Loyalty and how cultural dimensions play role on factors antecedent relationship.
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No. Panggil : T-Pdf
Entri utama-Nama orang :
Entri tambahan-Nama orang :
Entri tambahan-Nama badan :
Subjek :
Penerbitan : [Place of publication not identified]: [Publisher not identified], 2015
Program Studi :
Bahasa : eng
Sumber Pengatalogan : LibUI ind rda
Tipe Konten : text
Tipe Media : computer
Tipe Carrier : online resource
Deskripsi Fisik : xi, 192 pages : illustration ; 28 cm + appendix
Naskah Ringkas :
Lembaga Pemilik : Universitas Indonesia
Lokasi : Perpustakaan UI, Lantai 3
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T-Pdf 15-17-067374396 TERSEDIA
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