:: Buku Teks :: Kembali

Buku Teks :: Kembali

Legendary service : the key is to care / Ken Blanchard, Kathy Cuff &​ Vicki Halsey.

Blanchard, Kenneth H.; Halsey, Victoria; Cuff, Kathy (McGraw-Hill , 2014)

 Abstrak

"The only book you need to raise customer service to a world-class level--from bestselling author and leadership guru Ken Blanchard Written as an entertaining customer-service "parable," I Care--Do You? offers an easy-to-implement model based on the importance of caring for both internal and external customers. Ideal for both managers seeking to raise the level of their employees, as well as self-driven customer service professionals, this powerful guide combines practical advice with the rationale behind it to increase customer loyalty through sincere customer care.Ken Blanchard is Chief Spiritual Officer of The Ken Blanchard Companies, a global management training and consulting firm he cofounded in 1979. Victoria Halsey is Vice President of Applied Learning for The Ken Blanchard Companies. Kathy Cuff is a Senior Consulting Partner for The Ken Blanchard Companies"-

 Metadata

No. Panggil : 658.812 BLA l
Entri utama-Nama orang :
Entri tambahan-Nama orang :
Subjek :
Penerbitan : New York, NY: McGraw-Hill , 2014
Sumber Pengatalogan:
ISBN: 9780071819046
Tipe Konten:
Tipe Media:
Tipe Carrier:
Edisi: []
Catatan Seri:
Catatan Umum:
Catatan Versi Asli:
Deskripsi Fisik: xi, 161 p. ; 22 cm.
Lembaga Pemilik: Universitas Indonesia
Lokasi: Perpustakaan UI, Lantai 2
  • Ketersediaan
  • Ulasan
No. Panggil No. Barkod Ketersediaan
658.812 BLA l 01-15-09023 TERSEDIA
Ulasan:
Tidak ada ulasan pada koleksi ini: 20419919