ABSTRAK
Pengelola gedung yang berjalan baik adalah pengelola yang menciptakankepuasan tenant sebagai pelanggan pengelola gedung begitu pula pengelola digedung Office X. Oleh karenanya ditinjau kualitas pelayanan dan tingkatkepuasan tenant terhadap kinerja pengelola gedung Office X. Penelitianmenggunakan Propertyqual dengan menggunakan 11 dimensi, yaitu tangible,reliable, responsiveness, assurance, emphaty, cleaningless, building services,signage, security, parking, dan building aesthetic. Dari output propertyqualdilakukan pemetaan risiko terhadap nilai propertyqual yang mendapat nilai negatifdengan metoda AHP (Analytic Hierarchy Process). Setelah diketahui level risikodan juga dicari perbaikan-perbaikan yang ada diketahui dari jurnal ataupun bukumengenai pengelolaan gedung
ABSTRACT
Good building management is who can give satisfaction to tenant as theircustomer so as building management in Office X. Therefore, reviewed the servicequality level of tenant satisfaction to the performance of building management.The research using Propertyqual with 11 dimension which is tangible, reliable,responsiveness, assurance, emphaty, cleaningless, building services, signage,security, parking, and building aesthetic. Using out put from propertyqual, do therisk factors propertyqual that gets a negative value, using the method of AHP(Analytic Hierarchy Process). After known level of risks and also findingimprovements there are known from journals or books about buildingmanagement |
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