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Call center training: teams & quality

Nancy M. Giere ([American Society for Training and Development Press, American Society for Training and Development Press], 2000)

 Abstrak

Well run and effective call centers have a direct impact on any organization that provides a product or service. This issue gives you instructions on how to develop measurement criteria for your call center employees that match your organizations goals and objectives. It discusses how to hire for attitude and train for skill by finding service-minded individuals who are able to learn an organizations products, services and systems.

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 Metadata

No. Panggil : e20435432
Entri utama-Nama orang :
Subjek :
Penerbitan : Alexandria, VA: [American Society for Training and Development Press, American Society for Training and Development Press], 2000
Sumber Pengatalogan: LibUI eng rda
Tipe Konten: text
Tipe Media: computer
Tipe Pembawa: online resources
Deskripsi Fisik: 16 pages : illustration
Tautan: http://portal.igpublish.com/iglibrary/search/ASTDB0000291.main.html?13
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No. Panggil No. Barkod Ketersediaan
e20435432 02-17-996331378 TERSEDIA
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