How to measure customer satisfaction: research & evaluation
Mal Conway, Michael F. Cassidy ([;American Society for Training and Development Press, American Society for Training and Development Press], 2000)
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| Businesses understand the importance of keeping their customers satisfied, but measuring loyalty is difficult. This Infoline gives you a generic model for measuring customer satisfaction and loyalty. The five-step model shows you how to adopt a customers value perspective and define your customers requirements and other key value metrics. |
 Full text How_to_measure_customer_satisfaction_(Research_&.pdf :: Unduh
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| No. Panggil : | e20435437 |
| Entri utama-Nama orang : | |
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| Penerbitan : | Alexandria, VA: [;American Society for Training and Development Press, American Society for Training and Development Press], 2000 |
| Sumber Pengatalogan: | LibUI eng rda |
| Tipe Konten: | text |
| Tipe Media: | computer |
| Tipe Pembawa: | online resources |
| Deskripsi Fisik: | 16 pages : illustration |
| Tautan: | http://portal.igpublish.com/iglibrary/search/ASTDB0000287.main.html?18 |
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| No. Panggil | No. Barkod | Ketersediaan |
|---|---|---|
| e20435437 | 02-17-475100333 | TERSEDIA |
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| Tidak ada ulasan pada koleksi ini: 20435437 |
