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The quality library: a guide to staff-driven improvement, better efficiency, and happier customers

Sara Laughlin and Ray W. Wilson (American Library association, 2008)

 Abstrak

Based on more than 50 years of author expertise in organizational improvement, The Quality Library offers a methodology to pinpoint trouble areas and improve processes. By developing a customer-focused system outlining library processes and networks, administrators and managers can quickly determine areas for improvement that directly apply to the library?s goals and missions. Staff will also learn how to statistically document the new process?s performance, giving the library a means to quantify its effects. Gives administrators a clear understanding of their suppliers and customers. Empowers front-line staff to make improvements and better decisions. Boosts employee and team morale as they work together to bring about change. Offers real-life success examples showing how process improvement works. Includes figures, appendices, worksheets, and a glossary.
By continuously evaluating processes based on the guidelines and worksheets provided here, public and academic library administrators and managers will improve the quality and efficiency of service for patrons and staff alike.

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 Metadata

No. Panggil : e20435760
Entri utama-Nama orang :
Entri tambahan-Nama orang :
Subjek :
Penerbitan : Chicago: American Library association, 2008
Sumber Pengatalogan: LibUI eng rda
Tipe Konten: text
Tipe Media: computer
Tipe Pembawa: online resources
Deskripsi Fisik: xiv, 114 pages : illustation
Tautan: http://portal.igpublish.com/iglibrary/search/ALAB0000106.main.html?4
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e20435760 02-17-019701857 TERSEDIA
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