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Virtual reference training: the complete guide to providing anytime, anywhere answers

Buff Hirko, Mary Bucher Ross ([American Library association, American Library association], 2004)

 Abstrak

Even the best reference librarian can falter when suddenly thrust into cyberspace without the proper tools and training. As online library reference services become commonpractice, there?s a critical need to develop core competencies unique to the virtual world?from conducting chats to multitasking. What does it take to be successful at the virtual reference desk? Washington State has committed to training its librarians to provide answers "anytime, anywhere." Now this proven, learner-centered approach is available to libraries large and small, as they confront issues relating to offering virtual reference or improving existing services.

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 Metadata

No. Panggil : e20436131
Entri utama-Nama orang :
Entri tambahan-Nama orang :
Subjek :
Penerbitan : Chicago: [American Library association, American Library association], 2004
Sumber Pengatalogan: LibUI eng rda
Tipe Konten: text
Tipe Media: computer
Tipe Pembawa: online resources
Deskripsi Fisik: v, 160 pages : illustration
Tautan: http://portal.igpublish.com/iglibrary/search/ALAB0000023.main.html?30
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e20436131 02-17-232153823 TERSEDIA
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