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High tech, high touch: library customer service through technology

Lynn Jurewicz and Todd Cutler ([American Library association, American Library association], 2003)

 Abstrak

Ever-expanding technologies are raising the bar, as customers increasingly expect fast, sophisticated solutions and results in their interactions with the library. Drawing on their system of improved customer service available through technology, the authors show how automating traditional library services can decrease staff workloads while improving speed and access for customers. Real-life lessons and visual examples from libraries who have implemented these systems provide a customizable model for your library to achieve the same goals, from offering virtual library cards, to program registration for your patrons online.

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 Metadata

No. Panggil : e20436189
Entri utama-Nama orang :
Entri tambahan-Nama orang :
Subjek :
Penerbitan : Chicago: [American Library association, American Library association], 2003
Sumber Pengatalogan: LibUI eng rda
Tipe Konten: text
Tipe Media: computer
Tipe Pembawa: online resources
Deskripsi Fisik: viii, 142 pages ; illustration
Tautan: http://portal.igpublish.com/iglibrary/search/ALAB0000013.main.html?19
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No. Panggil No. Barkod Ketersediaan
e20436189 02-17-814431177 TERSEDIA
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