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Communication skills for managers

Janis Fisher Chan ([American Management Association;, ], 2002)

 Abstrak

Communicating clearly is a critical skill for successful managers! The ability to communicate clearly is the critical core competency for successful managers at all levels and in all industries. This book is your guide to business communication that delivers the message?whether written, or spoken, in person or via e-mail?with respect for the receiver, and in all business situations. This solid overview of all facets of business communication offers numerous opportunities to practice and apply your new skills and a log to track your improvement. Readers will learn how to: ? Communicate clearly and correctly to avoid misunderstanding and get your message across ? Develop and use your listening skills to solve problems, diffuse conflict, teach staff, and be a more productive manager or team leader ? Ask the right type of question to elicit information, encourage a response, or create a relationship ? Master the techniques of successful presentations from planning to delivery ? Analyze your audience before communicating your ideas in any format ? Choose the most appropriate mode for communicating your message ? Use effective language to express your ideas clearly in well-constructed letters, proposals, memos, and e-mail. This is an ebook version of the AMA Self-Study course. If you want to take the course for credit you need to either purchase a hard copy of the course through amaselfstudy.

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 Metadata

No. Panggil : e20436758
Entri utama-Nama orang :
Subjek :
Penerbitan : New York: [American Management Association;, ], 2002
Sumber Pengatalogan: LibUI eng rda
Tipe Konten: text
Tipe Media: computer
Tipe Pembawa: online resources
Deskripsi Fisik: xix, 149 pages : illustration
Tautan: http://portal.igpublish.com/iglibrary/search/AMAB0000725.main.html?69
Lembaga Pemilik:
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No. Panggil No. Barkod Ketersediaan
e20436758 02-17-727201803 TERSEDIA
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