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Managing workplace negativity

Gary S. Topchik ([American Management Association, ], 2001)

 Abstrak

"The symptoms: increased customer complaints, high turnover, low quality of work, increased absences, loss of morale and motivation, lack of creativity and innovation, loss of loyalty to the organization. The diagnosis: workplace negativity. The cure: Managing Workplace Negativity. Workplace negativity may seem like an intangible problem--but it has very tangible consequences for the companies it afflicts. In fact, the Bureau of Labor Statistics estimates that U.S. companies lose $3 billion a year to the effects of negative attitudes and behaviors at work. Managing Workplace Negativity gives managers, team leaders, trainers, and other human resources professionals much-needed help in treating the negativity bug. It will help readers: * Identify the 14 types of negative individuals, from the "not-my-jobber" to the "rumor monger" * Confront their own negativity * Recognize negativity "trigger points" * Overcome entrenched, ongoing negativity * Deal with group or company-wide negativity problems * Create a positive environment that enhances morale and productivity."

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 Metadata

No. Panggil : e20438125
Entri utama-Nama orang :
Subjek :
Penerbitan : New York: [American Management Association, ], 2001
Sumber Pengatalogan: LibUI eng rda
Tipe Konten: text
Tipe Media: computer
Tipe Pembawa: online resource
Deskripsi Fisik: xi, 193 pages ; illustration
Tautan: http://portal.igpublish.com/iglibrary/search/AMAB0000020.main.html?21
Lembaga Pemilik:
Lokasi:
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No. Panggil No. Barkod Ketersediaan
e20438125 02-17-803260148 TERSEDIA
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