Exceptional service, exceptional profit: the secrets of building a five-star customer service organization
Leonardo Inghilleri and Micah Solomon ([American Management Association, ], 2010)
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| In a tight market, your most powerful growth engine?and your best protection from competitive inroads?is this: put everything you can into cultivating true customer loyalty. Loyal customers are less sensitive to price competition, more forgiving of small glitches, and, ultimately, become ?walking billboards? who will happily promote your brand. |
 Exceptional Service, Exceptional Profit.pdf :: Unduh
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| No. Panggil : | e20440390 |
| Entri utama-Nama orang : | |
| Subjek : | |
| Penerbitan : | New York: [American Management Association, ], 2010 |
| Sumber Pengatalogan: | LibUI eng rda |
| Tipe Konten: | text |
| Tipe Media: | computer |
| Tipe Pembawa: | online resources |
| Deskripsi Fisik: | xvi, 170 pages : illustration |
| Tautan: | http://portal.igpublish.com/iglibrary/search/AMAB0000610.main.html?2 |
| Lembaga Pemilik: | |
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| No. Panggil | No. Barkod | Ketersediaan |
|---|---|---|
| e20440390 | 02-17-263658008 | TERSEDIA |
| Ulasan: |
| Tidak ada ulasan pada koleksi ini: 20440390 |
