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Exceptional service, exceptional profit: the secrets of building a five-star customer service organization

Leonardo Inghilleri and Micah Solomon ([American Management Association, ], 2010)

 Abstrak

In a tight market, your most powerful growth engine?and your best protection from competitive inroads?is this: put everything you can into cultivating true customer loyalty. Loyal customers are less sensitive to price competition, more forgiving of small glitches, and, ultimately, become ?walking billboards? who will happily promote your brand.

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 Metadata

No. Panggil : e20440390
Entri utama-Nama orang :
Subjek :
Penerbitan : New York: [American Management Association, ], 2010
Sumber Pengatalogan: LibUI eng rda
Tipe Konten: text
Tipe Media: computer
Tipe Pembawa: online resources
Deskripsi Fisik: xvi, 170 pages : illustration
Tautan: http://portal.igpublish.com/iglibrary/search/AMAB0000610.main.html?2
Lembaga Pemilik:
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No. Panggil No. Barkod Ketersediaan
e20440390 02-17-263658008 TERSEDIA
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