Managing knock your socks off service
Chip R. Bell and Ron Zemke ([American Management Association;, ], 2007)
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| Today's customers demand service that isn't just beyond the norm, but makes its mark in their minds and in their hearts. This updated edition of "Managing Knock Your Socks Off Service" provides readers with up-to-the-minute advice on how they can create world-class service both in their operations and through their people, whether they work with customers face-to-face, on the phone, or in e-space. Revamped with new examples, stories, and research, and featuring cartoons by John Bush, the book gives readers practical, proven ways to: find and retain service-oriented people; get to know customers intimately; build a service vision train and coach; create and maintain a service management process that aligns people, systems, and customers; involve and empower employees; and, recognize and reward good performance.Filled with examples from service standard-setters such as Fed-Ex, QVC, and others, "Managing Knock Your Socks Off Service" shows how to create great service on a day-to-day, real-time, every-time basis. |
 managing knock your.pdf :: Unduh
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| No. Panggil : | e20440560 |
| Entri utama-Nama orang : | |
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| Subjek : | |
| Penerbitan : | New York: [American Management Association;, ], 2007 |
| Sumber Pengatalogan: | LibUI eng rda |
| Tipe Konten: | text |
| Tipe Media: | computer |
| Tipe Pembawa: | online resources |
| Deskripsi Fisik: | vii, 232 pages : illustration |
| Tautan: | http://portal.igpublish.com/iglibrary/search/?3 |
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| No. Panggil | No. Barkod | Ketersediaan |
|---|---|---|
| e20440560 | 02-17-632236239 | TERSEDIA |
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| Tidak ada ulasan pada koleksi ini: 20440560 |
