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Coaching knock your socks off service

Ron Zemke, Kristin Anderson (American Management Association, 1997)

 Abstrak

Knock your socks off service doesn't just happen. It requires coaching on an ongoing basis. Now, thanks to authors Kristin Anderson and Ron Zemke, supervisors have a practical guide to the day-to-day challenges that arise in training superior customer service people. This newest Knock Your Socks Off book explains how to help frontline employees hone their skills, maintain the motivation to perform, and meet new situations head-on. The authors present a model for successfully coaching anyone, anywhere, and they show readers how to apply it in familiar coaching situations. Everyone can appreciate Zemke and Anderson's strategies for handling the toughest coaching problems. And they will learn a most important new skill- teaching employees to be peer coaches, a growing need in the current era of teams and of doing more with less.

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 Metadata

No. Panggil : e20440859
Entri utama-Nama orang :
Entri tambahan-Nama orang :
Subjek :
Penerbitan : New York: American Management Association, 1997
Sumber Pengatalogan: LibUI eng rda
Tipe Konten: text
Tipe Media: computer
Tipe Pembawa: online resource
Deskripsi Fisik: xxi, 148 pages : illustration
Tautan: http://portal.igpublish.com/iglibrary/search/AMAB0000552.main.html?3
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No. Panggil No. Barkod Ketersediaan
e20440859 02-17-972085946 TERSEDIA
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