Abstrak
Contents :
Section 1: The Life of the Internal Consultant
- Chapter 1: Living as an Internal Consultant
- Chapter 2: Identifying and Creating Your Role
- Chapter 3: Building Your Practice
- Chapter 4: Overcoming Challenges and Roadblocks
Section 2: The Consulting Process
- Chapter 5: Contact
- Chapter 6: Agreement
- Chapter 7: Information and Assessment
- Chapter 8: Feedback
- Chapter 9: Alignment and Change Targets and Transition Strategies
- Chapter 10: Implementation
- Chapter 11: Evaluation and Learning
Section 3: Interpersonal Skills for the Intermal Consultant
- Chapter 12: Communication and Influence Skills
- Chapter 13: Problem-Solving and Negotiation Skills
- Chapter 14: Facilitation and Coaching Skills
Section 4: Messages for Success
- Chapter 15: Trends
- Chapter 16: Consulting Mastery
Appendix 1: A Readiness Checklist
Appendix 2: Sample Agreement Memoranda and Agreement Form
Appendix 3: Organization Development Contract
Appendix 4: The Courtesy Feedback Meeting and Group Feedback Meeting
Appendix 5: A Portrait of ABC Incorporated
Appendix 6: Survey-Feedback Flowchart
Appendix 7: Survey-Feedback Meeting Agendas
Appendix 8: Human Resources Transition Team Charter
Appendix 9: A Vision Process
Appendix 10: Cross-Functional Team Goal/Role Clarification Process
Appendix 11: Conflict Management Model For Teams
Appendix 12: Role-Clarification Meeting
Appendix 13: New Manager Assimilation Process
Appendix 14: Grounding and Centering
References
About the Authors
Index
