The kindness revolution: the company-wide culture shift that inspires phenomenal customer service
Edward Horrell (American Management Association, 2006)
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| Re-energize your company's customer service--and inspire greater customer loyalty--using the power of kindness.Despite what some may think, the war against bad customer service will not be won on the front lines by changing specific techniques and processes at the customer contact level. Rather, it's a culture of kindness and consideration--up and down the entire organization--that fundamentally changes employee attitudes toward customers. It's what makes the difference between a short-term relationship and long-term customer loyalty. |
 The Kindness Revolution The Company-wide Culture Shift That Inspires Phenomenal Customer Service.pdf :: Unduh
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| No. Panggil : | e20441561 |
| Entri utama-Nama orang : | |
| Subjek : | |
| Penerbitan : | New York: American Management Association, 2006 |
| Sumber Pengatalogan: | LibUI eng rda |
| Tipe Konten: | text |
| Tipe Media: | computer |
| Tipe Pembawa: | online resource |
| Deskripsi Fisik: | xxvi, 198 pages : illustration |
| Tautan: | http://portal.igpublish.com/iglibrary/search/AMAB0000163.main.html?1 |
| Lembaga Pemilik: | |
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| No. Panggil | No. Barkod | Ketersediaan |
|---|---|---|
| e20441561 | 02-17-492767916 | TERSEDIA |
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| Tidak ada ulasan pada koleksi ini: 20441561 |
