ABSTRAK
Nama : Nur Inda Fadhlika QoyumProgram Studi : Kajian Administrasi Rumah SakitJudul : Analisis Kepatuhan Dokter dalam Mengisi Resume Medis PasienJKN di RS Islam Siti Khadijah Palembang Tahun 2016Kepatuhan merupakan bentuk kinerja individu dalam organisasi, dipengaruhi olehfaktor internal dan eksternal. Terhambatnya pengajuan klaim akibat tidaklengkapnya resume medis menjadi masalah serius di era JKN. Ketidaklengkapanpengisian ini cerminan dari kinerja dokter yang tidak patuh. Penelitian inimenganalisis faktor-faktor yang berhubungan dengan kepatuhan dokter dalammengisi resume medis pasien JKN tahun 2016. Digunakan desain cross sectionaldengan pendekatan kuantitatif dilanjutkan pendekatan kualitatif. Hasil penelitianmenunjukkan hubungan yang bermakna antara jenis pendidikan dengan kepatuhandokter. Sedangkan faktor umur, jenis kelamin, masa kerja, status kepegawaian,format resume medis, reward dan sanksi, serta dukungan manajemen tidakberhubungan. Dari pendekatan kualitatif didapatkan peran staf lain seperti perawatdan petugas administrasi penting. Saran untuk RS: evaluasi berkala, penilaiankinerja, sosialisasi saat rapat, dan melibatkan dokter dalam membuat formatresume medis.Kata kunci:Resume medis, kepatuhan dokter, kinerja, Jaminan Kesehatan Nasional JKN
ABSTRACT
Name Nur Inda Fadhlika QoyumStudy Program Study of Hospital AdministrationTitle Analysis of Physician rsquo s Complience in CompletelyWriting The JKN Patient rsquo s Discharge Summary at SitiKhadijah Islamic Hospital in 2016Complience is a form of individual performance in an organization that may beaffected by internal and external factors. Pending claims due to incompletedischarge summary have been leading to a serious problem in JKN. Incompletedischarge summary is a reflect of physician rsquo s poor performance. The aim of thisstudy was to analyze factors associated with physician rsquo s complience in writing thedischarge summary of JKN Patients in 2016. The design was cross sectional, usedquantitative approach, continued by qualitative approach. The results showedthere was significant relationship between the type of specialist with physician rsquo scompliance, while age, sex, work experience, employment status, dischargesummary format, reward and punishment, as well as management support was notsignificantly associated. It was found from qualitative approach that the role ofother staff such as nurses and other administrative was important. Suggestions forthe hospital rsquo s management periodic evaluation of discharge summary,performance assessment of physicians, reminding at meetings, and engagingphysicians in designing discharge summary format.Keywords Discharge summary, physician rsquo s compliance, performance, Indonesian rsquo s NationalHealth Insurance JKN |
T47247-Nur Inda Fadhlika Qoyum.pdf :: Unduh