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Kualitas pelayanan publik kecamatan setelah perubahan kedudukan dan fungsi camat sebagai perangkat daerah / Rozy Afrial J

Rozy Afrial J; (Micronutrient Initiative Indonesia, 2009)

 Abstrak

Abstract. This research aims to analyze the quality of subdistrict public services in decentralization era, identify
services dimensions or attributes that are prioritized by subdistrict for a better performance, and conduct comparative
study to analyze whether a subdistrict with larger delegated authorities has a better quality of public services. The analysis
was conducted using the Service Quality (ServQual) that had been developed into Importance Performance Analysis (IPA).
The research was conducted through surveys in two locations i.e. Katapang Subdistrict in Bandung and Dramaga Subdistrict
in Bogor, on three types of services namely 1) civil administration/registration services 2). Business license services and 3).
Building construction license services.The research result showed that although the subdistricts had legally and formally
shifted into local government institution, the quality of public service performance is still not optimal. This was indicated
by the lower performance index as well as the importance index of the respondents for both subdistricts, in other words
there were gaps between respondents perception and respondents expectation on public service quality

 Metadata

No. Panggil : PDF
Entri utama-Nama orang :
Subjek :
Penerbitan : [Place of publication not identified]: Micronutrient Initiative Indonesia, 2009
Sumber Pengatalogan : LibUI ind rda
ISSN :
Majalah/Jurnal : Jurnal Bisnis dan Birokrasi
Volume : Vol 16, No 2 Mei 2009 87-95
Tipe Konten : text
Tipe Media : computer
Tipe Carrier : online resource
Akses Elektronik : http://journal.ui.ac.id/index.php/jbb/article/viewFile/609/594
Institusi Pemilik : Universitas Indonesia
Lokasi :
  • Ketersediaan
  • Ulasan
No. Panggil No. Barkod Ketersediaan
PDF 03-17-550609748 TERSEDIA
Ulasan:
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