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One main problem that must be coped with by atelecommunication company (Telco) is the connection interference experienced bycustomers. When a cell phone number Pn in a region R suffers froma connection problem, the first step commonly taken by that Telco?s technicianis to find the base transceiver station (BTS) among existing BTSs in Rthat is currently covering Pn. However, the proprietary tools used tolocate the covering BTS can usually be accessed only from the regional office?sintranet with a specific IP address. Alternatively, a technician can use telnetto log in to a mobile switching center (MSC) server and search to determinewhether Pn is being attached in a BTS that is registered in the relatedMSC server. However, this method is exhausting and inefficient because an MSCserver usually registers hundreds to thousands of BTSs. This article proposesimproving the efficiency, mobility, and interoperability of BTSlocation-finding by making use Telegram?s bot and command-line interfaces.Mobility and interoperability are improved because the proposed method can runboth on PCs and smartphones. The proposed method is investigated experimentallyat Telkomsel Ltd., a known Telco in Indonesia. This method requires only 30seconds to locate the covering BTS, which is 20 times and four to seven timesfaster than manual telnet and the proprietary tool, respectively. |
