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Dalam rangka menurunkan angka kematian ibu dan angka kematian bayiuntuk pencapaian Millennium Development Goals, ditetapkan kebijakanbahwa setiap ibu yang melahirkan, biaya persalinannya ditanggung olehpemerintah melalui Program Jampersal, namun dalam pelaksanaannyamasih ditemukan ketidakpuasan pasien terhadap pelayanan kebidanan.Penelitian ini bertujuan untuk menganalisis pengaruh dimensi mutupelayanan kebidanan terhadap kepuasan pasien program Jampersalmeliputi keandalan bidan, ketanggapan bidan, jaminan bidan, empati danbukti langsung. Penelitian ini dilakukan di RSUD Rokan Hulu dengan pop-ulasi semua pengguna Jampersal yaitu sebanyak 92 orang dan padapenelitian ini seluruh populasi dijadikan sampel. Penelitian ini menggu-nakan desain potong lintang. Pengumpulan data dilakukan dengan dataprimer dan data sekunder. Dilakukan analisis data yaitu analisis univariat,analisis bivariat (kai kuadrat) dan analisis multivariat (regresi logistik gan-da). Proporsi pasien program Jampersal yang memiliki kepuasan terhadapmutu pelayanan kebidanan sebanyak 67 orang (72,8%) dari 92 sampel.Variabel independen dengan hubungan yang signifikan dengan kepuasanpasien program Jampersal adalah variabel bukti langsung dengan nilai p <0,05 (0,003).In order to reduce maternal mortality rate and infant mortality rate, in achiev-ing the Millennium Development Goals set policy, that every mother whogave birth, her labor costs borne by the government through assurance ofdelivery program, but in practice still found dissatisfaction of patients to ob-stetric care. This study aimed to analyze the influence of the quality dimen-sions of midwifery care on patient satisfaction assurance of delivery pro-gram include reliability midwife, responsiveness midwife, assurance mid-wife, and direct tangible. This study was conducted in Rokan Hulu DistrictGeneral Hospital with a population assurance of delivery all users and asDimensi Mutu Pelayanan Kebidanan terhadap KepuasanPasien Program JampersalQuality Dimensions of Midwifery Care on Patient Satisfaction Jampersal(Delivery Assurance) ProgramHerlina Susmaneli, Ani Trianamany as 92 people on the entire study population sampled. This study useda cross sectional design. The data was collected primary data and second-ary data. Data analysis is performed univariate, bivariate analysis (chi-square) and multivariate analysis (Multiple Logistic Regression). The pro-portion of patients who had an assurance of delivery program satisfactionwith the quality of obstetric care by 72.8%. Independent variables with sig-nificant association with patient satisfaction assurance of delivery is a con-crete manifestation of variables with p value < 0.05 (0.003). |
