Mediating effect of affective commitment on organizational factors and customer satisfaction
Yutaka Ueda, Yoshiki Matsui, Atsuko Ebine (Center for Asian and Pacific Studies, Seikei University, 2017)
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ABSTRACT The purpose of this paper is to assess the impact of organizational structure and process factors on customer satisfaction, and to examine the mediating role of organizational commitment (affective commitment) on these relationships. The Round 3 data from the High Performance Manufacturing (HPM) project were used for this study. The data includes 266 plants from 9 industrialized countries. A simple Sobel test demonstrated the partial mediating effect of affective commitment. Structural equation modeling (SEM) revealed that when two structural factors and one process factor are considered, affective commitment partially mediates the effect of the flatness of organizational structure and supervisory interaction facilitation, but does not mediate the effect of the centralization of authority. Some limitations of this study are highlighted and future expectations provided. |
| No. Panggil : | 915 RAPS 42 (2017) |
| Entri utama-Nama orang : | |
| Entri tambahan-Nama orang : | |
| Penerbitan : | Tokyo: Center for Asian and Pacific Studies, Seikei University, 2017 |
| Sumber Pengatalogan : | LibUI japind rda |
| ISSN : | 09138439 |
| Majalah/Jurnal : | Review of Asian and Pacific Studies |
| Volume : | Vol. 42, 2017: Hal. 145-160 |
| Tipe Konten : | text |
| Tipe Media : | unmediated |
| Tipe Carrier : | volume |
| Akses Elektronik : | https://www.seikei.ac.jp/university/caps/english/05publication/journal_pdf/raps_no42.pdf |
| Institusi Pemilik : | Universitas Indonesia |
| Lokasi : | Perpustakaan UI, Lt 4, R. Koleksi Jurnal |
| No. Panggil | No. Barkod | Ketersediaan |
|---|---|---|
| 915 RAPS 42 (2017) | 03-19-874213988 | TERSEDIA |
| Ulasan: |
| Tidak ada ulasan pada koleksi ini: 20497120 |
