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Tirtonadi bus terminal services: an innovation derailed?

Ray Ferza; Moh Ilham A Hamudy; M S Rifki (Badan Penelitian dan Pengembangan Kementerian Dalam Negeri, 2019)

 Abstrak

ABSTRACT
Bus Terminal, as a revenue-producing service entity in the regional government jurisdiction, is expected to contribute to the independence of the region in the form of the Regional Governments Own-Source Revenue (Pendapatan Asli Daerah/PAD). However, the performance of the bus terminals levy was less than desirable. Furthermore, due to the change of authority over some type of bus terminals, it no longer able to produce revenue for the Regional Government. The authority to raise levies from the bus terminals motivated the regional government to introduce service innovations for the bus terminals under their jurisdiction. One example of such innovation was Tirtonadi Bus Terminal in Surakarta, Central Java. This study objective was to understand the impact of the terminal services innovations on the improvement of PAD in Surakarta, Central Java. The study used descriptive methods with a qualitative approach. The result of the study showed that the innovation in Tirtonadi Bus Terminal services was in the form of modernization of the bus terminals facilities. The impact of terminal services innovations on the increase of levy collections was not significant. The impact of the innovations on the improvement of services was mainly on the physical aspect. The innovations increase customer satisfaction; however, the number of passengers tend to be stagnant and even slightly decrease. Some problems also appear in relation to the change of authority over the bus terminal, in the form of transfer of personnel, funding, infrastructures, and documents (personil, pendanaan, sarana/prasarana dan dokumen/P3D). The change of the authority has a positive impact on the management of the bus terminal. To reap the benefit, the bus terminal management should be directed to utilize a Public Private Partnership cooperation (PPP), change the revenue base and adopt the transit-oriented development (TOD) approach.

 Metadata

No. Panggil : 351 JBP 11:2 (2019)
Entri utama-Nama orang :
Entri tambahan-Nama orang :
Subjek :
Penerbitan : Jakarta: Badan Penelitian dan Pengembangan Kementerian Dalam Negeri, 2019
Sumber Pengatalogan : LibUI eng rda
ISSN : 20854323
Majalah/Jurnal : Jurnal Bina Praja: Journal of Home Affairs Governance
Volume : Vol. 11, No. 2, November 2019: Hal. 171-183
Tipe Konten : text
Tipe Media : unmediated
Tipe Carrier : volume
Akses Elektronik : http://jurnal.kemendagri.go.id/index.php/jbp/article/view/628
Institusi Pemilik : Universitas Indonesia
Lokasi : Perpustakaan UI, Lantai 4, R. Koleksi Jurnal
  • Ketersediaan
  • Ulasan
No. Panggil No. Barkod Ketersediaan
351 JBP 11:2 (2019) 03-20-543866661 TERSEDIA
Ulasan:
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