Customer service : building successful skills for the twenty-first century
by Robert W. Lucas (McGraw-Hill, 2005)
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| Features how-to topics for the customer service professional. This title covers the concepts and skills needed for success in business careers, including listening techniques, verbal and nonverbal communication, and use of technology. It emphasises on dealing with customer service problems and how to handle conflicts and stress. |
| No. Panggil : | 658.812 LUC c (1) |
| Entri utama-Nama orang : | |
| Subjek : | |
| Penerbitan : | London: McGraw-Hill, 2005 |
| Sumber Pengatalogan: | LibUI eng rda |
| ISBN: | 0072938056 |
| Tipe Konten: | text |
| Tipe Media: | unmediated |
| Tipe Carrier: | volume |
| Edisi: | Third edition |
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| Deskripsi Fisik: | xvi, 416 pages : illustration : 30 cm |
| Lembaga Pemilik: | Universitas Indonesia |
| Lokasi: | Perpustakaan UI, Lantai 2 |
| No. Panggil | No. Barkod | Ketersediaan |
|---|---|---|
| 658.812 LUC c (1) | 01-13-23827 | TERSEDIA |
| 658.812 LUC c (1) | 01-10-00003081 | TERSEDIA |
| 658.812 LUC c (1) | 01-10-09007450 | TERSEDIA |
| Ulasan: |
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