Peran quality tools dalam upaya peningkatan kepuasan konsumen di sektor perhubungan
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| This research aims to identify application quality tools for improving quality-related outcomes (proses improvement,employee satisfaction,customer satisfaction,quality performence) in transportation industry..... |
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| Majalah/Jurnal : | Sosiosains. Vol. 18 No. 3 Juli 2005 Hal.: 431-452 |
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