Pengukuran kinerja rumah sakit dapat memberikan dasar yang kuat bagi penyelesaianmasalah yang ada dan sangat dibutuhkan untuk peningkatan mutu pelayanankesehatan. Tesis ini menilai kinerja mutu organisasi rumah sakit menggunakanMalcolm Baldrige For Performance Excelence berdasarkan tujuh kriteria yaituLeadership, Startegy Planning, Costumers Focus, Meassurement, analysis andManagement Knowledge, Work Focus, Operation Focus dan Result. Penelitian iniadalah penelitian kualitatif dengan mengumpulkan informasi mengenai kinerjaorganisasi melalui wawancara mendalam, CDMG dan data sekunder. Berdasarkanhasil penelitian, dalam setiap kriteria juga dijabarkan peluang perbaikan yang dapat dilakukan oleh rumah sakit untuk meningkatkan kinerja mutu organisasi.
Meassurement of hospital performance can provide a strong foundation forsolving existing problems and is needed to improve the quality of care service.This thesis assesses the quality performance of hospital organization usingMalcolm Baldrige For Performance Excellence based on seven criteria:Leadership, Strategy Planning, Costumers Focus, Meassurement, Analysis andManagement Knowledge, Work Focus, Operation Focus and Result. This researchis based on a qualitative research by collecting information about organizationalperformance through in-depth intervies, CDMG and secondary data. Based on theresults of the study, in each criteria also elaborated opportunities for improvement that can be done by the hospital to improve the quality performance of the organization. |
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