Ditemukan 420 dokumen yang sesuai dengan query
Kirkpatrick, James D., author
While upbeat lingo abounds about 'complementing strategic objectives' and 'driving productivity', the fact is that most training does not make a significant enough impact on business results, and when it does, training professionals fail to make a convincing case about the value added to the bottom line. The vaunted 'business...
New York: American Management Association, 2010
e20440511
eBooks Universitas Indonesia Library
Lucas, Robert W., author
Give your front-line call center staff the training they need! With How to Be a Great Call Center Representative, call-center staff will learn what technology-based customer service is all about, including the history, terminology, legislation, and technology options. This book is designed to supplement and enhance the industry-specific policies and...
New York: American Management Association, 2001
e20440433
eBooks Universitas Indonesia Library
Tracy, Brian, author
In "How the Best Leaders Lead", Brian Tracy reveals the strategies used by top executives and business owners everywhere to achieve astounding results in difficult markets against determined competition. Readers will learn how to set clear goals and objectives for themselves and others, set priorities and focus on key tasks,...
New York: American Management Association, 2010
e20440430
eBooks Universitas Indonesia Library
Rothwell, William J., 1951-, author
Organizations that don't take steps to plan for future talent needs at all levels, will face certain disruptions, and even disasters, when key employees leave. Still the most comprehensive and authoritative book on the subject, this new edition of Effective Succession Planning presents strategies for creating a complete, systematic succession...
New York: American Management Association;, 2010
e20440388
eBooks Universitas Indonesia Library
Evenson, Renee, 1951-, author
Your service team may represent the first, last, or only interaction point between your customers and your company. Your front-line service professionals make or break countless opportunities, leads, sales, and relationships every day. Completely revised and updated to meet the challenges of a new service landscape, the second edition of...
New York: American Management Association, 2011
e20440378
eBooks Universitas Indonesia Library
Atkinson, William Illsey, author
Nanoscience is taking technology to a realm of astounding possibilities. With Nanocosm, Atkinson reveals a spectacular view of the immediate future of nanoscience and its applications in medicine, computing, engineering, and other arenas that affect our world, redefining how we work, play, and live...
New York: American Management Association, 2003
e20438611
eBooks Universitas Indonesia Library
Taylor, James, author
"With software and hardware development techniques improving constantly, it's surprising to learn that more than half of all technology projects overrun their schedules and budgets by 200 percent or more. Computerworld magazine recently reported several surveys showing that project failure is overwhelmingly traceable to poorly defined project organization, a lack...
New York: [American Management Association, American Management Association], 2004
e20438606
eBooks Universitas Indonesia Library
Sant, Tom, author
With over 40,000 copies sold, the first edition of Persuasive Business Proposals helped many readers construct dynamic, effective proposals. Now in paperback, this fully-revised second edition still gives readers simple, effective techniques for organizing, writing, and delivering proposals while updating the author's winning strategies for today's global business environment....
New York: American Management Association, 2004
e20438575
eBooks Universitas Indonesia Library
Rosen, Anita, author
Organizing a team to get IT projects done on time and on budget requires more than just the usual project management know-how. Using a proven approach that examines the project life cycle and works in conjunction with the methods recommended by the Project Management Institute, "Effective IT Project Management" provides...
New York: American Management Association, 2004
e20438513
eBooks Universitas Indonesia Library
Tracy, Brian, author
One of the world's top business consultants and personal success experts, Brian Tracy has devoted 25 years to studying and compiling the best time management practices ever discovered. In Time Power, he reveals a comprehensive, step-by-step system for readers who want to take control of their time and use it...
New York: American Management Association, 2004
e20438394
eBooks Universitas Indonesia Library
