Ditemukan 167 dokumen yang sesuai dengan query
Livermore, David, 1967- , author
Most people know that some basic cultural sensitivity is important. But few have developed the deep cultural intelligence (CQ) required to really thrive in our multicultural workplaces and globalized world. Now everybody can tap into the power of CQ to enhance their skills and capabilities, from managing multi cultural teams...
New York: [American Management Association, ], 2011
e20437346
eBooks Universitas Indonesia Library
Goulston, Mark, author
People won't put up with being "sold" anymore. If they sense they are being pushed, their guard goes up - and even if they do comply, lingering resentment undermines the relationship ...maybe forever. Yet, most books on influence still portray it as something you "do to" someone else to get...
New York: [American Management Association, ], 2013
e20437180
eBooks Universitas Indonesia Library
Evenson, Renee, 1951-, author
Becoming a great customer service manager requires a mastery of skills beyond those needed by frontline employees. Filled with the same accessible, step-by-step guidance as "Customer Service Training 101", this user-friendly book shows readers how to develop the skills they need to communicate, lead, train, motivate, and manage those employees...
New York: American Management Association, 2012
e20436774
eBooks Universitas Indonesia Library
Tannen, Deborah
Taibei Shi: Tian xia wen hua chu ban gu fen you xian gong si, 1996
SIN 177.6 TAN b
Buku Teks Universitas Indonesia Library
Downs, Cal W., author
New York: Guilford Press, 2004
658.45 DOW a
Buku Teks Universitas Indonesia Library
Barnes, John A., author
Analyzes what made Kennedy, both before and during his Presidency, a unique and dominant force who would serve as the standard by which future leaders would be judged...
New York: American Management Association, 2005
e20441821
eBooks Universitas Indonesia Library
Tannen, Deborah, author
Bandung: Mizan Media Utama, 2002
651.7 TAN b
Buku Teks Universitas Indonesia Library
