Ditemukan 273 dokumen yang sesuai dengan query
Fluss, Donna, author
To get a competitive edge in a world of commoditized service, companies have to convert their reactive, cost-oriented contact centers into predictive, engaged, revenue-generating, real-time profit centers. A real-time contact center provides an outstanding customer experience, enhances loyalty, increases sales, reduces expenses, and streamlines information flow between the center and...
New York: American Management Association, 2005
e20441814
eBooks Universitas Indonesia Library
Levit, Alexandra, author
Success For Hire provides tools to learn from experts who have discovered what works and what doesn't, so that readers can benefit from case studies about companies who have successfully transformed their hiring processes...
Alexandria, Virginia: American Society for Training & Development, 2008
e20441973
eBooks Universitas Indonesia Library
Research in Personnel and Human Resources Management is designed to promote theory and research on important substantive and methodological topics in the field of human resources management...
United Kingdom: Emerald, 2017
e20469470
eBooks Universitas Indonesia Library
Gloor, Peter A., author
This book helps you to become the leader of your own swarm by building its collective consciousness. A successful swarm business channels the competitive energies of all stakeholders towards collaboration. The journey from homo competitivus to homo collaborensis starts with recruiting and building an intrinsically motivated group of early enthusiasts,...
United Kingdom: Emerald, 2017
e20469529
eBooks Universitas Indonesia Library
Fried, Jason, author
London: Vermilion, 2010
658.1 FRI r
Buku Teks Universitas Indonesia Library
Wiggins, Bob
Aldershot, Hampshire, England: Gower , 2000
651.5 WIG e
Buku Teks Universitas Indonesia Library
Ruffa, Stephen A., 1961- , author
In "Going Lean", author Stephen A. Ruffa introduced the groundbreaking principles of Lean Dynamics, revealing how leading companies go beyond chasing the most visible outcomes of lean to address the disconnects that cause operational waste to accumulate. Illustrated by compelling cases and clear examples, "The Going Lean Fieldbook" provides a...
New York: American Management Association, 2011
e20440754
eBooks Universitas Indonesia Library
Julian, Jerry, author
With maximum return required of every initiative, companies can no longer wait until the end of a project to assess its success or failure. Multi-level learning allows organizations to breed continuous improvement while adapting on-the-fly when projects meet unexpected obstacles. "Facilitating Project Performance Improvement" helps project organizations shorten wait times,...
New York: [American Management Association, ], 2010
e20440393
eBooks Universitas Indonesia Library
Stone, Florence M., author
"Sometimes a manager's job can seem overwhelming. Managers need to set goals, communicate well, train and motivate people, appraise performance, and cope with sensitive policy issues. It's no wonder they have so many questions: ""How do I challenge people who've lost their motivation?"" ""What do I do to increase productivity?""...
New York: [American Management Association, ], 2003
e20438587
eBooks Universitas Indonesia Library
Topchik, Gary S., author
Every day, people are promoted into the ranks of management . . . even if they never intended to become managers. They agree to their
new responsibilities either to stay employed or to make more money. It is a universal phenomenon. But for these "accidental managers," it makes more
sense to...
New York: [American Management Association;, ], 2004
e20438570
eBooks Universitas Indonesia Library
