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Ditemukan 83 dokumen yang sesuai dengan query

The iso 9000 handbook third edition

Chicago : Irwin Professional, 1997

R 658.562 ISO

Buku Referensi Universitas Indonesia Library

M. Thoyib, author

Faktor-faktor yang berhubungan dengan kepuasan pasien di instalasi gawat darurat BRSUD Waled

Dewasa ini keberhasilan rumah saldt diukur dalam memberikan pelayanan yang bermutu. Mum pelayanan pada alchimya dihubungkan dengan kepuasan kepada pasien_ Kepuasan pasien dilihat dari harapan dan kebutuhan terhadap pelayanan yang mereka terima. Penulisan tesis ini bertujuan untuk mendapakan informasi tentang mutu pelayanan, dengan indikator kepuasan pasien dalam hubungannya dengan aspek...

Depok: Fakultas Kesehatan Masyarakat Universitas Indonesia, 2008

T32081

UI - Tesis (Membership) Universitas Indonesia Library

Budi Rahayu, author

Pengaruh Kepuasan Pasien Atas Mutu Layanan Terhadap Kunjungan Ulang pada Rumah Sakit Paru Dr. M. Goenawan Partowidigdo Cisarua Bogor Tahun 2009 = The Influence of Patient Satisfaction to The Quality of Service Hits Repeat on Lung Hospital of Dr. M. Goenawan Partowidigdo Cisarua Bogor by The Year 2009

Tesis ini membahas pengaruh kepuasan pasien terhadap kunjungan ulang secara analitik kuantitatif dengan desain prospective cohort dilengkapi pendekatan kualitatif. Pengambilan sampel dengan consecutive sampling. Informan terdiri dari Direktur, kepala instalasi, dokter spesialis paru, perawat, dan pasien, Tingkat kepuasan pasien sebesar 88,59% clan kunjungan ulang 75,5%. Dimensi Reliability, Responsiveness, dan kepuasan...

Depok: Fakultas Kesehatan Masyarakat Universitas Indonesia, 2009

T34346

UI - Tesis (Open) Universitas Indonesia Library

McLaughlin, Curtis P., author

Implementing continuous quality improvement in health care: a global casebook

Sudbury, Mass: Jones & Bartlett Learning, 2012

362.106 8 MCL i

Buku Teks Universitas Indonesia Library

Qualitative Research in Health

Massachusetts: Blackwell Publishing, 2006

362.107 2 QUA

Buku Teks Universitas Indonesia Library

Private health sector growth in Asia : Issues and implications / Edited by William Newbrander

Chichester: John Wiley & Sons, 1997

338.433 PRI

Buku Teks Universitas Indonesia Library

Mehta, Pavithra K., author

Infinite vision : how aravind became the world's greatest business case for compassion

The Aravind Eye Hospital, based in India, is the world?s largest provider of high-quality eye care. It is also one of the world?s most incredible and revolutionary organizations - delivering surgical outcomes equal to or exceeding those in the developed world at less than one percent of the cost, treating...

San Francisco: Berrett Koehler, 2011

617.7 MEH i

Buku Teks Universitas Indonesia Library

Sollecito, William A., author

McLaughlin and Kaluzny's continuous quality improvement in health care

Burlington, MA: Jones & Bartlett Learning, 2013

362.106 8 SOL m

Buku Teks Universitas Indonesia Library

Guidelines for quality assurance programmes for blood transfusion services

Geneva: World Health Organization, 1993

362.12 WOR g

Buku Teks Universitas Indonesia Library

Provost, Lloyd P., author

The health care data guide : learning from data for improvement

Step by step this comprehensive resource explores the statistical process control (SPC), a philosophy, a strategy, and a set of methods for ongoing improvement of processes and systems to yield better outcomes in health care organizations. It includes information on processes, stratification, rational subgrouping and stability and capability analysis, measurement,...

San Fancisco: Jossey-Bass, 2011

362.1 PRO h

Buku Teks Universitas Indonesia Library

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